Central Scheduler

Optum in the tri-state region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group) offers an interconnected network that enables us to work collaboratively to better coordinate care among our doctors and care teams. Together, we offer you and your family access to more than 2,100 providers, representing 70 specialties, working in 360 medical practices and more than 55 urgent care locations across New York, New Jersey and Southern Connecticut.
We're a dynamic and growing health care organization, offering a wide range of employment opportunities. We are seeking professional and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with the largest care delivery organization in the world and start doing your life's best work.(sm)
CareMount Medical, P.C. is the largest independent multispecialty medical group in New York State, providing comprehensive medical care of the highest quality to over 640,000 patients in more than 45 locations throughout Westchester, Putnam, Dutchess, Columbia, and Ulster counties and New York City. Founded in 1946 as Mount Kisco Medical Group, CareMount has grown to over 600 physicians and advanced practice professionals representing more than 40 different medical specialties. CareMount is affiliated with world-class organizations including Massachusetts General Hospital, Mount Sinai Health System, and Memorial Sloan Kettering Cancer Center. CareMount offers on-site laboratory and radiology services, endoscopy, and infusion suites, and operates eight urgent-care centers. Our physicians are frequently recognized as best doctors in respected publications and have been featured in lists including New York Magazine's "Best Doctors," Westchester and Hudson Valley Magazine's "Top Doctors" as well as in Castle Connolly Medical's "Top Doctors." For additional information about CareMount Medical and its specialties, please visit: .
The group has always maintained a firm commitment to each of our patients to provide high quality medical and surgical care in a warm, friendly setting, and in a caring manner. Each member of our professional and support staff is dedicated to this ideal - physicians, nurses, technicians, and support personnel.
Location: 100 S Bedford Road, Mount Kisco, NY
Schedule: Monday - Friday 8:30am to 5:30 pm EST
Primary Responsibilities:

• Provide patient appointment and procedure scheduling both on telephone and with direct patient interaction in office, and scheduling maintenance of surgeries for one or more Physicians
• Reschedule patient appointments as needed using EMR and Scheduling System
• Must possess solid interpersonal skills to communicate effectively with patients, co-workers, Management Staff, and Physicians
• Assist with staff scheduling and assist manager as needed
• Provide surgical instructions, communicate patient financial responsibility
• Demonstrate professionalism in appearance and actions with patients, staff, Physicians and Administrators always
• Maintains confidentiality of patient information
• The Scheduler assures that patients have all information they need so that they will arrive on time and prepared for their procedures and that the hospital has all the information required to bill properly for its services
• Receives requests to schedule procedures from physician offices and patients and schedules the procedure according to the availability of the various departments
• Provides accurate information so that all departments may view and print the schedule for the appointments daily, and maintains open communication with hospital departments regarding schedule changes
• Other duties may be assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• Intermediate level of proficiency with Microsoft Office

Preferred Qualifications:

• EMR/ EHR knowledge
• Ability to multi-task in busy medical practice

Soft Skills:

• Proven excellent customer service skills

New York Residents Only: The salary range for New York residents is $16.00 to $28.27 per hour . Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.