Address
Form of workBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Opportunity for advancement
Paid time off
Vision insurance
Benefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.
Responsibilities
Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
Supervise, evaluate, and execute performance evaluations of non-provider staff
Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
Ensure staff compliance with company policies and procedures and state and federal rules and regulations
Lead and organize staff meetings, daily huddles, and in-service programs
Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
Ensure compliance with front office procedures and accuracy of financial transactions
Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
Monitor various key performance indicators and put programs in place for continual improvement
Other duties and responsibilities as assigned.
Qualifications
Bachelor’s degree preferred
A minimum of two years experience working in a supervisory role in a medical office preferred
Computer proficiency
Demonstrated skills in written, verbal, and consultative communications
Ability to deliver high levels of customer service and achieve customer satisfaction
Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred
