CDPAP Coordinator

Company Overview:

Royal Care is a New York State licensed home healthcare agency that has been providing comprehensive home healthcare and telehealth solutions to clients in the New York Metropolitan Area.

Royal Care’s pledge to patients, their families, and healthcare professionals is to continue to earn their confidence in our professional, competent, and compassionate care that improves the patient’s quality of life.

Our services include: Telehealth 24/7 Client Monitoring, Professional Nursing Care, Geriatric Care, Physical Therapy, Rehabilitation Services, Occupation Therapy, Personal Care Aide, and more.

Job Summary:

The Coordination Department is responsible for providing the best quality service for coordinating caregiver placement, staffing, and communicating with the caregivers, patients, and their families while adhering to Royal Care’s policies and procedures.

Some of your Key Responsibilities include:

Scheduling and Coordination:

• Ensure client schedule reflects service hours provided by the vendor.
• Follow up on any scheduling discrepancies.

Compliance and Reporting:

• Ensure that all CDPAP services adhere to program regulations and guidelines.

Communication

• Address any issues or concerns raised by the client or their family and work to resolve them promptly.

Maintaining Confidentiality:

• Handle all client information and records with the utmost confidentiality and in compliance with privacy laws and regulations.

Customer Service:

• Ensure all calls are answered in a timely manner, with professionalism and respect.
• Collaborate with other departments to ensure client satisfaction.

*Responsibilities may include additional tasks according to the needs of the department and the organization*

Qualifications:

• Bilingual Spanish speaking required.
• Outgoing, positive personality with strong interpersonal skills with the ability to demonstrate excellent customer service.
• Ability to multitask and work in an extremely fast-paced environment.
• Strong written and verbal communication skills
• Ability to maintain a professional demeanor when handling employee issues.
• Ability to work independently and as part of a team.
• Compassion and empathy for individuals with disabilities or medical conditions.
• Proficiency in using computer software for scheduling and record-keeping.
• Knowledge of HHA Exchange preferred.

Education and Experience:

• Knowledge of Home Care services industry preferred.
• High school graduate; some college credit preferred.
• Proficient in Microsoft Office Suite