Catering Operations Manager

Position Summary: The Operations Manager at City Barbeque is responsible for the operational leadership, planning and execution of catering events.

Reports to: Regional Catering Director

Key Responsibilities:

TEAM DEVELOPMENT: Develops and manages an operations team to fulfill “Best on the Block” event expectations

• Constantly evaluates staffing levels, proactively recruiting and hiring to fulfill event staffing needs
• Directs all aspects of professional team development including new hire training, ongoing development, recognition, succession planning, coaching/counseling and performance evaluations

FINANCIAL MANAGEMENT

• Responsible for P&L management, including food, paper, labor and supplies
• Manages inventory and ordering of supplies, paper, food, equipment, uniforms, etc.
• Evaluates and manages upkeep of catering assets, equipment and vehicles

LOGISTICS MANAGEMENT: Directs event planning and logistics handling for all market events including the following:

• Effectively uses Customer Relationship Management (CRM) tool to ensure order clarity and coordination of events with Sales manager
• Event staffing & scheduling
• Execution of drop sheets and other systems that direct proper food production, packaging and delivery for events

EVENT OPERATIONS: Directly and indirectly ensures successful daily event operations including, but not limited to:

• Working with restaurant managers and teammates to meet sales and operational goals for each event
• Timely delivery and set-up
• Responsibly driving with team, product and supplies to and from event(s)
• Competition quality product
• Backyard hospitality given
• Customer conflict resolution.

Experience and skills:

· Minimum 4-5 years of experience as a Catering/Events manager or similar role

· Ability to assess client requirements and deliver ensuring client satisfaction

· Solid business and financial acumen, including: strong analytical and measurement/tracking

· Project and process management skills, including: effective management of time and budget; able to balance multiple priorities to meet deadlines; identify and implement system and process improvements

· Proactive with the ability to remain calm under pressure and to anticipate and support changes

· Must possess excellent communication skills both internally and externally

· Must be driven and able to operate autonomously

· Strong computer skills

· Weekend availability

· Able to lift up to 50 pounds and work on feet for extended periods

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Restaurant type:

• Casual dining restaurant
• Fast casual restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend

Ability to Relocate:

• Sandy Springs, GA 30328: Relocate before starting work (Required)

Work Location: Hybrid remote in Sandy Springs, GA 30328