Catering Operations Manager

• Are you a proactive person who likes to influence others with new ideas?
• Do you excel at having a variety of tasks to do at any given time?
• Are you known for being fast-paced, organized, and friendly? 

If so, our Catering Operations Manager role may be the perfect role for you!

PLEASE COMPLETE THE FOLLOWING SURVEY IN ADDITION TO FILLING OUT THE APPLICATION TO BE ELIGIBLE FOR AN INTERVIEW:

https://go.cultureindex.com/p/vd1ilMxEmA7Ch2E9Stue

YOUR ROLE AS A TAZIKI’S CATERING OPERATIONS MANAGER:

• Be the subject matter expert in the online catering ordering systems (current: Lunchbox, EZ Cater) and be the point of contact for primary troubleshooting and store support
• Ensuring that the catering office representatives are providing Best In Class customer service to our guests.
• Adding value to our customers’ time by providing solutions to their catering needs.
• Generate weekly reports on catering office productivity and performance and provide coaching and goals to the catering office representatives.
• Collaborate with the Sales & Marketing and Operations teams to establish sales goals and marketing promotions.
• Create a weekly schedule for the catering office representatives.
• Track catering issues and follow up with customers as needed.
• Troubleshoot office issues, customer service, or technical issues as they pertain to the catering office.
• Manage and maintain all office equipment.
• Make recommendations to customers with the goal of fulfilling the customers catering goals.
• Communicate directly with Taziki’s locations on upcoming orders.
• Take an active role in the development of training materials needed to achieve catering sales goals.
• Participate in the interviewing, hiring, and onboarding of catering call center representatives.
• Oversee store catering equipment and branding standards and practices
• Conduct field visits as needed to consult and coach markets on Catering Operations

THE IDEAL CATERING CALL CENTER MANAGER:

• Minimum of three years working in guest service.
• Must be at least 21 years of age.
• Prior successful management of direct reports
• Excellent verbal and written communication skills
• Competency with Microsoft Office Suite including Outlook, Word and advanced Excel knowledge and skills
• Maintain proactive approach with the ability to multitask, think creatively and learn quickly in a fast-paced environment
• Possess  good customer service skills and the ability to be flexible with competing workload demands
• Maintain attention to detail and enjoy working in a collaborative environment as a proactive and enthusiastic team player
• Maintain professional attitude  and respect for coworkers, establishment, and the brand 

YOUR WORKING CONDITIONS/ HOURS:

• Monday – Friday, average of 40-50 hours per week. 
• Hybrid work/office schedule
• Field market visit travel (estimated at 30%)
• Occasional travel is expected for meetings and company gatherings.

Physical Requirements: 

• Requires the physical mobility to sit and walk for moderate periods of time
• Requires the physical ability to occasionally carry or lift objects weighing up to 40 pounds

Taziki’s is an Equal Opportunity Employer

Taziki's Café is a fast-casual restaurant brand with more than 90 locations in 17 states. Our menu is Mediterranean-inspired with a Southern flair, and our mission is to create an environment that combines extraordinary food with meaningful human connection. Corporate headquarters are located in Birmingham, AL and Nashville, TN.