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Salary$750 Hiring Bonus for new Team Members plus $60 in gas gift cards during our onboarding process. Additional $1 per hour for hours worked from 6pm to 6am!
Greets and assists VIP players with property reservations, coupon redemption, informational services and all other inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for communicating with VIP players through telemarketing, in-person and gaming floor contact, email correspondence and mailings to educate customers about available services, promotional opportunities and special events
- Creates and maintains various program reports as needed or requested by department managers
- Responsible for inputting data in group tracking reports for various events, promotion, or direct mail analysis
- Responsible for entering end of day comp entries for Casino Host staff
- Assists with Marketing events and promotions, Players Club, and Casino Hosts as needed
- Actively seeks and opens new Players Club accounts which may include building a rapport with patrons on the gaming floor
- Ensures accuracy of gaming patron data when accessing account information
- Adheres to regulatory, departmental and company policies in an ethical manner and encourages others to do the same Other duties as assigned
KNOWLEDGE, SKILLS, AND EXPERIENCE:
Required
- High school diploma or GED
- Must be 18 years of age
- Must be able to work both independently and as part of a team
- Excellent organization and communications skills both written and verbal
- Must meet professional appearance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook
- A record of satisfactory performance and reliability in all prior and current employment Must be able to work a flexible schedule which may include various shifts, weekends, and holidays
Preferred
- Prior call center experience
- Previous casino experience
- Familiarity and prior experience with casino management systems Computer skills with Microsoft Office Products
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Must be able to bend, stoop, reach, kneel, twist and grip items when necessary
- Must be able to respond calmly and make rational decisions when handling guest demands in a fast paced environment
- Respond to visual and aural cues
- Have the ability to read, write, speak and understand English, bi-lingual a plus
- Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, personal computer, fax machine, and photo copier
- Able to tolerate areas containing secondary smoke
- Operate in mentally stressful situations Must be able to meet the level two or light work requirements based on the Department of Labor Dictionary of Titles: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently
Indian Preference Exercised
Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.
