AddressThe cashier is responsible for establishing and maintaining good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager.
PRINCIPLE RESPONSIBILITIES & DUTIES
Employee Relations
- Works to maintain a team effort of quality customer service.
Customer Relations/Business Development
- Greets the customer.
- Explains the GMI preventative maintenance services and pricing structure to achieve high customer satisfaction and increased sales.
- Cashes out the customer.
- Obtains any technical information from manager or technicians in response to questions from customers.
- Presents all promotional materials to customers.
- Maintains marketing programs as directed by manager.
Shop Operations
- Maintains spotless customer service/office area.
- Maintains customer restroom.
- Answers telephone in an approved manner.
- Greets and writes up work orders for customers when business trends dictate the need.
- Maintains appointment scheduler.
EMPLOYMENT QUALIFICATIONS
- Commitment to excellence at all levels of service.
- Retail experience, automotive experience helpful.
- Good communication skills, cheerful and friendly.
- Enthusiastic attitude and good work ethic.
- Basic computer and office management skills.
- Clean and neat appearance, good telephone voice.
