Cash Posting Supervisor (Revenue Cycle)

Key Duties and Responsibilities

The key duties and responsibilities of the Revenue CycleCash Posting Supervisor include, but are not limited to:

• Ensure Timely and accurate posting of all manual and electronic transactions on a daily basis.
• Provide comprehensive onboarding and ongoing training to the Cash Posting team, ensuring adherence to quality standards.
• Organize workflow and clarify duties or delegate tasks for payment posters.
• Monitor the productivity of payment posters to ensure deadlines are met.
• Establish performance goals, offer constructive feedback, and provide coaching when necessary.
• Participate in recruitment activities for cash management staff.
• Fulfill assigned duties and assist colleagues as directed.

Education/Experience

• High School diploma or GED
• Minimum 3-5 years business office, Revenue Cycle posting experience
• Cash posting reconciliation experience
• Strong computer skills/experience with Microsoft Excel, Outlook, and Adobe
• NextGen and Amkai experience is a plus

Knowledge, Skills and Abilities

• Understands how to interpret and read EOB’s
• Detail Oriented
• Ability to navigate insurance payors websites/portals
• Excellent organization and interpersonal communication skills
• Complete understanding and an in-depth working knowledge of healthcare Revenue Cycle
• Ability to serve as both a hands-on manager and a high performing individual contributor
• Excellent judgement, understand what s/he does not know and what questions to ask to reach well informed decisions that minimize risk
• Ability to establish and monitor performance/productivity standards
• Strong problem-solving skills
• Self-motivated team player able to multi-task and prioritize
• Detail oriented
• Professional and etiquette
• Excellent organization and interpersonal communication skills
• Strong computer skills
• Superior customer service skills
• Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians, and staff
• Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Using time efficiently, with meticulous attention to detail, accuracy, and completion
• Ability to manage multiple factors for the best result
• Resourcefulness in addressing first level problems and tenacity to see things through to solution
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance