Case Manager - Silverleaf Hall

Status: Full-time, Mon - Friday (hours may vary)

FLSA Classification: Non-Exempt

Job Location: East Tremont Section, Bronx, NY

Objective:

We are seeking an experienced Case Manager for Lantern's Supportive Housing in Bronx, NY serving formerly homeless families living with chronic physical illness and/or mental health issues. The Case Manager will be expected to assist this population in stabilizing their lives, maintaining their housing stability, and attaining their physical, emotional, vocational, and social goals. Case Managers are responsible for assessing the needs of the client, linking clients to services, and planning a course of action toward stabilization and re-housing. They will also be monitoring progress, and documenting client contacts. Additionally, the Case Manager will be passionate about helping people; be a proactive and creative problem solver; and work well both as a part of an interdisciplinary team and independently.

The ideal candidate will have solid clinical knowledge as well as experience working with individuals that have been impacted by mental health illness, substance abuse, legal, criminal justice, and medical issues.

Position Type:

This is a full-time position with a regular daytime schedule that may include 1-2 evening/late shifts. Lantern staff may be asked to change their work schedule and hours depending on the operational needs of the site and the agency.

Essential Functions:

• Provide integrated counseling and case management services that effectively engage residents and promote health and wellness, personal growth, and housing stability.
• Provide services ranging from concrete services (benefits and entitlements) to case assistance and management, group programming, individual counseling/support, advocacy, resources, and referrals, for residents.
• Collaborate with residents in the development of client-centered, recovery-oriented service plans that identify short and long-term goals.
• Utilize a harm reduction approach to support tenants around issues of mental health and substance use.
• Actively engage residents through regular apartment visits, community outings, and escorts to appointments as needed.
• Develop safety plans for residents and work with the team to de-escalate and collaboratively manage crises as they arise.
• Maintain current documentation required for all cases, from all agencies necessary for reporting purposes, including progress notes, case contacts and all case summaries required.
• Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.
• Make referrals and serve as a liaison with various care coordination agencies, health, and mental health providers, substance use programs and employment providers to secure services.
• Collaborate with the Leasing and Compliance team to ensure housing stability.
• Participate in a robust training program that includes training in evidenced-based models to ensure the highest level of service is provided to residents.
• Perform other job-related functions, as assigned.

Required Education and Experience:

• BA/BS required, preferably in a related field such as social work, sociology or psychology.
• One year of experience working with single adults or families impacted by poverty, chronic homelessness, mental illness, substance abuse and/or medical issues required.
• Highly organized and able to manage a diverse caseload of clients with diverse needs.
• Ability to work independently as well as a member of an interdisciplinary team.
• Able to work well under pressure including in crisis situations and able to be flexible with work schedule when necessary.
• Experience with electronic case management systems.
• Experience working with the homeless, mentally ill, substance abuse, and/or low-income populations.

Work Environment: This job operates in a supportive housing site in Bronx, N.Y., and works with a population who may suffer from mental illness, substance abuse, disability, HIV/AIDS, and/or other health issues.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.

Note:

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.