Case Manager, Homecare

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

As part of the Homecare Division team, the Case Manager will participate in the development and promotion of RiseBoro’ s goal of providing quality care, case management, and care coordination to all participants of the Assisted Living Program (ALP) and Licensed Homecare Service Agency (LHCSA). Additionally, the Case Manager will be directly responsible for the supervision of Case Aides. Specific duties and responsibilities include

• Oversee the quality of work in providing comprehensive ongoing case management services including intake assessment, benefit assessment, goal setting, information, case assistance, entitlement counseling, referral, supportive contact, advocacy, and crisis intervention to LHCSA ALP residents; contribute directly to all related efforts
• Conduct assessments of ALP and LHCSA residents on a quarterly and annual basis
• Assist in the conversion of Certified Home Health Care Agency (CHHA)cases into Managed Care Organization (MCO) and Managed Long-Term Care (MLTC) cases
• Review the Sandata Agency Management System’s (SAMS) hold report to ensure continuity of care weekly
• Review and respond to all messages on the Homecare Answering Service(HCAS) report that relate to social/emotional needs or concerns
• Investigate, troubleshoot, and resolve all concerns raised by clients, caregivers, and payors in conjunction with the Case Aides as best possible
• Review survey data/reports for the Homecare and Assisted Living Programs in preparation for the Quality Improvement quarterly meetings
• Participate in various meetings for LHCSA Homecare and ALP i.e., Quality Improvement Committee, case conferences, staff training, etc.
• Participate in the education of healthcare workers by attending in-service classes and facilitating discussions on Mental Health i.e., Alzheimer’s/Dementia
• Ensure all client satisfaction surveys are completed as required by LHCSA contracts every six months or as needed and maintain the results/data in the SAMS/SPOC database; contribute to survey completion
• Assist clients in maintaining eligibility for homecare and ALP services, call contacts, and follow up with the Intake Department and other departments on behalf of the client
• Participate in outreach events as needed
• Responsible for managing the team’s progress, providing training, support, and supervision around daily tasks and projects
• Other related duties as assigned

COMPETENCIES

• Demonstrated knowledge of Homecare policies, procedures, and all governing regulatory bodies required
• Demonstrated leadership and supervisory/managerial experience; case management experience preferred
• Knowledge of community resources and counseling/social work practices with high-risk populations
• Ability to show genuine interest in the care and well-being of older adults
• Ability to provide quality services with compassion, patience, and empathy
• Ability to be flexible in scheduling/staffing needs, for the provision of optimal client care
• Bilingual English/Spanish; ability to speak, read, and write in Spanish preferred
• Excellent verbal and written communication skills
• Excellent organizational skills and strong attention to detail
• Excellent time management skills with the ability to multitask and prioritize workflow
• Excellent interpersonal and customer service skills
• A self-starter with the ability to work independently with minimal supervision and collaboratively as a leader of a team
• Ability to maintain confidentiality at all times
• Ability to professionally represent RiseBoro with clients, visitors, co-workers, and volunteers
• Mental Health First Aidskills-basedtraining course completion a plus
• Demonstrated experience working with funding source databases i.e., SAMS preferred
• Proficient in Microsoft Office Suite, particularly Word, and Excel
• Commitment to RiseBoro’s mission, vision, and values
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

EDUCATION AND EXPERIENCE

• Associate degree required with a minimum of four (4) years of professional work experience in healthcare, homecare, or human services
• Bachelor’s degree required with a minimum of two (2) years of professional work experience in healthcare, homecare, or human services preferred

EEO/Affirmative Action Policy Statement

 

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.