Case Manager, Ehv, Hacla/Lacda - Section 8 Programs

Summary:
Under the direction and supervision of the ICMS Program Manager, the Case Manager, HACLA/LACDA-Section 8 Programs will be responsible for providing Intensive Case Management Services for clients receiving rental assistance and support through the HACLA/LACDA-Section 8 Program under HOPICS. This position will have the overall responsibility for the following job functions:

Essential Functions:
•    Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS.
•    Obtaining and maintaining a working knowledge of all HOPICS programs and their eligibility criteria
•    Obtaining and maintaining a working knowledge of EHV, HACLA, LACDA, and Section 8 Application Process, Programs, Voucher Issuance, Housing Location, Lease-Up Processes, Move-In, and Recertifications
•    Conduct all recertification assessments and complete all relevant documentation as needed to maintain assigned subsidy for each respective Housing Authority
•    Critical Thinking and Problem-Solving Skills
•    Identify and report all hindrances to client success.
•    Support clients with landlord engagement and act as a liaison between parties and provide conflict resolution support if needed.
•    Ability to understand and carry out oral and written directions.
•    Attend all programs, departments, and funding-specific meetings and training as required or needed.
•    Attend division-wide meetings and training as needed or required.
•    Responsible for providing intensive case management to a caseload of up to 30 clients.
•    Provide a range of supportive services (service planning; housing and rental assistance, recertifications, housing search, and location, linkages to health, mental health, substance use disorder services, and benefits services, benefits establishment, transportation, basic needs (food, clothing, hygiene), crisis management, eviction prevention, life skills, etc.) transitioning from homelessness to permanent housing.
•    Structure individual service plan to client’s need (including what steps are needed to achieve client goals)
•    Must link all clients to the SPA 6 CES system and organizations.
•    Update individual service plan no less than 1x every 3 months (maybe sooner depending on how soon the goals are accomplished)
•    Update and complete all documentation related to EHV, HACLA, LACDA, EHV, and Section 8 as it relates to obtaining and sustaining permanent housing.
•    Must meet with clients face-to-face no less than once a month or as needed to support permanency in housing and document all client interactions via the appropriate databases.
•    Must conduct 90% of all services in the field and 10% in the office.
•    Monitor and follow up with clients on an ongoing basis (throughout the life of the applicable subsidy)
•    Educate clients on tenants’ rights and responsibilities.
•    Collaborate effectively with all DHS, EHV, HACLA, LACDA, Brilliant Corners, and CBEST staff.
•    Work with property management staff to address issues as they arise.
•    Understand and accurately articulate the HUD definition of homelessness and chronically homeless.
•    Understand and be able to articulate services provided through the SPA 6 CES
•    Facilitate internal referrals and/or appointments within HOPICS and coordinate services with other HOPICS programs.
•    Coordinate with project-approved treatment providers as identified in Service Planning Area 6 as needed.
•    Some evenings and weekends may be required.
•    Perform any other appropriate responsibilities as assigned by the ICMS Program Manager
•    Maintain accurate files/records/documentation on activities and client services in compliance with HIPAA, CFR 42, and other funding requirements for auditing purposes.
•    Attend meetings associated with other projects as assigned by ICMS Program Manager for Community
•    Services as needed or appropriate
•    Maintain appropriate boundaries with staff, clients, and community partners.
•    Adhere to SSG’s Code of Ethics and HOPICS’ Core Values and the ICMS Statement of Work.
•    Represent the Agency in a professional manner at meetings and community events.
•    Responsible for coordinating transportation for participants using Agency vans as needed.
•    Provide benefits counseling and support to secure public and private benefits.
•    Driving required
•    Working knowledge of HMIS, CHAMP, My Org, and other database programs as necessary. 

Minimum Qualifications - Knowledge, Skills, and Abilities Required:
•    Bachelor’s degree from an accredited university OR Two (2) years experience working in the social service field.
•    If in recovery, a minimum of three (3) years of being drug and alcohol-free is MANDATORY.
•    Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
•    Valid driver’s license and reliable transportation
•    Current proof of Auto Insurance is required.
•    TB test required (Not more than (3) months prior to or (7) days after the date of hire and renewal annually thereafter.
•    CPR and First Aid Certification is required within 30 days of employment with the company.
•    Bilingual (Spanish).
•    Maintain and uphold Agency's mission statement, values, policies, procedures, and principles.

Supervisory Responsibilities:
This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions):
•    The environment for this position is office and field-based.
•    Must be able to work in an environment with many priorities, busy, and fast-paced.
•    Must be able to problem solve, and adapt to changes that are unpredictable.
•    Must be able to work with highly aggressive clients.
•    Must be able to work in various shelter environments.
•    Exposed to highly aggressive clients: must communicate too many sources including courts and outside community agencies: sometimes noisy, loud, and disruptive clients. 

Physical Requirements:
In the course of performing this job, the incumbent typically spends time sitting, standing, walking, speaking, thinking, listening, and carrying (20 lbs). Must sit at the computer for data entry and reports: sometimes spend time driving and walking and carrying equipment/files/charts. Assisting clients with moving their personal belongings. Speak to staff and outside agencies in public meetings and Provider Meetings. Represent the Agency in a professional and positive manner.

Mental Requirements:
•    Uncontrollable changes in priorities/work schedules
•    Relate to other people beyond giving and receiving instructions; and
•    Exposure to inappropriate behavior and language of others
•    Must be able to handle any/all of the following: interruptions, changes in priorities/work schedules; be able to process information, think, and conceptualize. Perform simple, repetitive, complex, or varied tasks.
 
Special Service for Groups is an Equal Opportunity/Affirmative Action Employer