Case Manager

Comprehensive benefits package includes health, dental, vision, company paid short-term disability and life insurance, paid time off, holidays, and 401(k).

FLSA: Non-exempt

Essential Duties:

• Model servant leadership and establish effective relationships of trust with guests
• Complete the full intake process, assess needs, identify barriers, and establish initial mutually agreed upon goals. Coordinate effective and efficient utilization of social service agencies to achieve goals and remove barriers for guests.
• Communicate with outside community service providers to receive referrals and coordinate the integration of those guests into the shelter.
• In conjunction with guest, interact with other guest service agencies supporting guest’s needs.
• Work in close contact with the Advancement Department, continually seeking additional resources for guests and provide “success” stories and other positive guest progress information.
• Perform administrative tasks, maintain accurate records, and manage relevant data timely and accurately.
• Document pertinent actions, conversations, and events on guest’s record that facilitates progress toward goal attainment.
• Conduct relevant assessments as needed with guests.
• Disciple and provide Biblical accountability with guests.
• Participate in the development and implementation of guest care policies and protocols to provide clear expectations of both team members and guests.
• Participate in general operations of the ministry as a vital member of the team.
• Establish effective relationships of trust with guests.
• Actively participate in relevant, cross-departmental meetings, team meetings, and training sessions and participate in relevant guest accountability team meetings
• Provide “success” stories and other positive guest progress information to the Advancement Team

Other Duties:

• Regular attendance and punctuality are requirements of this position
• Conduct bible studies/classes and related meetings as needed.
• Maintain healthy boundaries with guests and team members in accordance with LifePath’s policy while serving high need individuals in crisis.
• Other duties as assigned

Education/Qualifications:

• Bachelor’s degree from an accredited college or university in related discipline or minimum five years of related experience
• Must have a committed personal relationship with Jesus Christ
• Bible training preferred, demonstrated spiritual maturity required.
• Previous rescue mission experience desired
• Possess a valid Pennsylvania Driver’s License

Other Factors to Consider:

• Ability to stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.
• Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures.
• Frequent close quarter contact with mission guests as they enter and exit the building.
• Fast paced environment; moderate noise level

Working Conditions:

Inside/Outside work environment