Case Manager

COME CREATE IMPACT WITH US
Downtown Streets Team (DST) is non-profit organization with a mission to successfully support unhoused individuals in transitioning into self-sufficiency. We do this work in two core program models which operate in over 20 communities across Northern California. Our volunteer program model supports individuals experiencing homelessness by offering the guidance of Case Managers and Employment Specialists, providing a stipend for basic needs, and fostering a sense of community through neighborhood beautification volunteering. To further support individuals in their pursuit of self-sufficiency Streets Team Enterprises (STE) offers a transitional employment opportunity with the continued care of dedicated Case Managers and Employment Specialists.

SUMMARY:
The Case Manager will work directly with program participants to navigate services and help reduce barriers to employment, housing, and self-sufficiency in general. We are looking for candidates who can manage multiple priorities with strong organizational, problem-solving, and analytical skills. The position will travel between their respective community with a standing office in any of those cities depending on availability.
WHAT YOU’LL DO

• Travel to meet with STE Staff within your respective region and be a constant part of the day-to-day operations.
• Market Downtown Streets Team and Streets Team Enterprises to the community
• Build partnerships with local agencies to provide emergency, transitional, and permanent housing opportunities for Team Members and Streets Team Enterprises Employees
• Collaborate with businesses, community organizations, and volunteers to increase and improve employment prospects for Team Members and Streets Team Enterprises Employees
• Present new services and opportunities to entire DST Agency at designated Direct Services sections All Staff Meetings
• Track success metrics and input data into online systems such as HMIS
• Establish productive relationships with each and every Team Member and/or and Streets Team Enterprises Employees with no bias or prejudice towards race, religion, age, sex, disability, or sexual preference
• Uphold organizational values, work ethically and with integrity and follow company policies as laid out in handbooks

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Delegate your schedule to be able to support each community equally
• Effectively maintain established Case Management programs
• Create and deliver new Case Management programs to enhance Downtown Streets Team’s offerings
• Assist Team Members and Streets Team Enterprises Employees in the creation of job search collateral
• Find creative ways to remove barriers to self-sufficiency for Team Members and and Streets Team Enterprises Employees
• Develop and support long-term career goals for Team Members and Streets Team Enterprises Employees, and track progress
• Help develop additional workshops to enhance empowerment and soft skills
• Help ensure that Team Members and Streets Team Enterprises Employees have long-term success by targeting a high retention rate (jobs held for one year)
• Represent the agency in the community and work with all partner organizations to achieve client goals
• Perform other duties as assigned by manager and assist with special projects as required

WHAT YOU'LL NEED:

• HS Diploma or equivalent
• Ability to perform job duties with minimal supervision
• Excellent listening comprehension, written and verbal communication skills
• Experience in Microsoft programs
• Using personal computer, keyboard, mouse and monitor
• Observation and problem solving; hearing, seeing, reasoning and decision making
• Basic mathematical ability
• Valid CDL, insurance and access to a reliable vehicle
• Regional travel 60% is required.
• Physical requirements: ​​​​​Sitting, standing, walking, bending, stooping, pushing, pulling and lifting (up to 25 lbs.)
• Driving an insured and operational vehicle to designated communities (60% or job)
• Work environment and physical location may vary, depending on the space available and the needs of the community and the program.
• Employee can be based out of any of the communities they will be serving

WHAT WE CAN OFFER YOU

• A chance to positively impact your community on one of the biggest domestic challenges of the day
• Competitive nonprofit compensation
• Annual company cost-of-living increase
• Up to 90% employer paid medical coverage, and fully paid dental, vision and life insurance coverage for employees, with FSA and HSA health plans available
• 401k with up to 6% company match, after one year
• 15 days off PTO, increasing with tenure
• Over 10 paid holidays annually
• Paid company closure for five days during the summer
• Paid company closure between Christmas and New Year
• Day off on your birthday
• One month paid sabbatical after five years, not charging PTO
• Internal growth opportunities
• Access to professional development resources and reimbursement
• Employee Assistance Program (EAP)

COMMITMENT TO DIVERSITY
We thrive as an organization when unique identities, experiences & perspectives are represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
COVID
Downtown Streets Team does have a vaccination policy that requires employees to prove that they have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.
WE HOPE YOU WILL CONSIDER JOING US TO MAKE A POSITIVE IMPACT IN OUR COMMUNITY.