Case Manager

Casa Mateo is seeking a dedicated and compassionate individual to join our team as a Shelter Case Manager. In this role, you will provide comprehensive case management services to asylum seekers, many of whom have experienced trauma and persecution in their home countries. The ideal candidate will be trauma-informed and committed to supporting individuals through systems and processes with dignity and respect.

Responsibilities

• Provide direct case management services to asylum seekers, including needs assessment, goal setting, service planning, and advocacy.
• Conduct intake assessments to identify clients' strengths, needs, and barriers to stability.
• Develop individualized service plans in collaboration with clients to address their immediate and long-term needs, including transitional housing, healthcare, legal
• assistance, and social support.
• Assist clients in accessing community resources and services, such as legal aid, mental
• health counseling, language interpretation, and educational opportunities.
• Advocate on behalf of clients to ensure their rights are protected and their voices are
• heard.
• Maintain accurate and up-to-date case records, documentation, and reports in compliance with agency standards and funding requirements.
• Collaborate with interdisciplinary community partnerships, including legal advocates, interpreters, and healthcare providers, to coordinate services and support for clients.
• Provide crisis intervention, emotional support, and trauma-informed care to clients as
• needed.
• Stay informed about changes in social services that may impact clients' eligibility and
• rights.

Qualifications

• Bachelor's degree in social work, psychology, counseling, or related field required; Master's degree preferred.
• Minimum of 2 years of experience working in case management, social services, or refugee/asylum services.
• Knowledge of trauma-informed care principles and practices.
• Familiarity with immigration law, asylum procedures, and refugee resettlement
• processes preferred but not required.
• Strong interpersonal skills and ability to establish rapport with diverse populations.
• Excellent communication, advocacy, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in a second language (e.g., Spanish, Arabic, French) preferred.
• Must pass a criminal background check and drug screening.

Please submit your resume and cover letter outlining your qualifications and interest in the position to nrendon@casamateo.org. In your cover letter, please address your experience and understanding of trauma-informed care. Casa Mateo is an equal opportunity employer and values diversity in the workplace. Join our team and help welcome our families by providing Hope Through Hospitality. We look forward to reviewing your application!

Job Type: Full-time

Pay: $50,000.00 per year

Schedule:

• 8 hour shift
• Evenings as needed
• Weekends as needed

Work Location: In person