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Form of workSUMMARY: Under the direct supervision of the Program Manager, the Case Management Trainee position is a 6 month to 12-month training position that is responsible for the direct Case Management of services offered to consumers and will serve a smaller caseload of consumers. Performs related work as assigned. Has no supervisory responsibility.
HOURLY RANGE:
SIGN-ON BONUS!
GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
MINIMUM POSITION REQUIREMENTS:
We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
HOURLY RANGE:
- $23.2523 per hour
SIGN-ON BONUS!
- $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
- $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
- Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.
GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:
- To view our benefits package and employee perks, please click HERE.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Under the specific direction of the Program Manager, responsible for the daily Consumer Services Coordinators responsibilities serving a smaller caseload of consumers. Complete necessary paperwork, reports, etc. on a timely basis.
- Implement agency's and program's mission statement and core values in all aspects of service provision. Use every opportunity to promote agency's vision with staff and community.
- Coordinate, implement and update the Client Development Evaluation Report (CDER), Annual Review and Individual Program Plan (IPP) process.
- Evaluate consumer progress and plan as identified in IPP on an ongoing basis.
- Under the direction of the Program Manager, provide advocacy services to consumer and their family. Attend all relevant meetings (i.e., IEP, ITP, IHC, etc.) and prepare paperwork as necessary.
- Seek out and effectively utilize generic resources on behalf of consumers and their families.
- Under the direction of the Program Manager, complete individual or family crisis intervention and appropriately document activities.
- Under the direction of the Program Manager, complete Special Incident Reports (SIR) as required and on a timely basis. Inform other programs and representatives of other agencies as appropriate.
- Coordinate consumer assessment including medical, psychological/developmental, educational, or vocational and others as needed.
- Provide information and referral services.
- Under the direction of the Program Manager, complete placement and liaison activities as required.
- Under the direction of the Program Manager accompanies sponsor on Medicaid Waiver consumer contacts and may assist in completing required documentation on a timely and thorough basis.
- Under the direction of the Program Manager and in concert with Resource Development and Transportation Program and the Quality Assurance Program, arrange for the placement of consumers in residential facilities, day program and/or other training programs as clinically indicated and approved by the Interdisciplinary Team.
- Complete a facility audit (ICRC 513 Community Care Facility Audit form) and forward to the Quality Assurance Program as required and when facility problems are identified. As assigned, do an unannounced facility audit, completing the ICRC 513 and forwarding it to the Quality Assurance Program.
- Keep Program Manager informed of the status of the caseload, community needs, community liaison activities, and unusual or difficult case situations.
- Keep appropriate manager informed of pending work, work in progress and problems encountered.
- Participate in case conferences and interagency meetings.
- Assure that consumers' rights and dignity are maintained in the provision of services.
- Complete agency orientation training sessions.
- Visit Level 4-3-2 residential facilities.
- Visit appropriate day programs as assigned.
- Annually participate in at least one Quality Assurance evaluation/audit of a community care facility, a health care facility, or a day program.
- Meet with the Program Manager for training and guidance weekly.
- Daily, complete administrative requirements, Purchase of Service forms and Consumer File Record Documentation in accord with agency policies and procedures. Complete necessary paperwork, reports, etc. on a timely basis.
- Completion of at least 95% required case-related paperwork within designated time frames.
- Facilitation of the purchase of services identified in IPP.
- Is well prepared for compliance review, eligibility review and other administrative case reviews.
- Complete daily Targeted Case Management documentation accurately and on a timely basis, documenting all Consumer Services Coordinators activity and securing all possible units but no less than the minimum number of units set by management.
- In the event part of the record is out-of-date, make arrangements to correct the deficiency.Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
- Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
- Maintain good attendance and punctuality.
- Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules, and requirements.
- Seek to maintain current and to expand relevant knowledge base. Attend training sessions as required. Keep informed on changes at the state and agency level with regard to philosophy, policy and procedures and share information with the program staff.
- Organize travel efficiently and effectively.
- Comply with and ensure program compliance with agency's Personnel Policies and Procedures.
- Utilize bilingual skills in all aspects of the job as able and as required.
- Successfully complete all assignments arising out of the agency's Performance Contract.
- Maintain a safe driving record.
- Use office equipment appropriately and keep it in good repair. Keep work area neat and orderly. Observe all safety rules.
- Utilize agency's IT systems as assigned, maintaining security and following agency's protocol and procedures, rules and requirements.
- Perform different or additional work as assigned.
MINIMUM POSITION REQUIREMENTS:
- BS or BA from an accredited university or college.
- Bilingual preferred.
- Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments.
- Ability to follow oral and written direction.
- Ability to establish and maintain effective working relationships with others.
- Ability to work cooperatively and effectively with others. Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the team.
- Assure that consumer rights and dignity are maintained in the provision of services.
- Good verbal and written communication skills.
- Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation. Must have and maintain a safe driving record.
We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
