MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
- Answer incoming calls
- Process reorders and service order requests
- Manage faxes coming in to the Workflow and route accordingly
- Process all non-focus product orders
- Verify insurance coverage and previous DME history as required
- Collect method of payment as required by MSC protocol
- Contact appropriate parties to obtain any missing information as necessary
- Input patient information and orders into system
- Generate medical necessity forms as required for billing
- Schedule deliveries accordingly
- Perform other duties as assigned
- Minimum of 1 year of progressively responsible Customer Service experience.
- Customer oriented with excellent oral and written communication skills
- Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
- Ability to organize and coordinate multiple tasks
- Self Starter
- Works well independently