Case Management Analyst

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do

• Review pertinent medical records
• Analyze, review and process ESRs with a critical eye and high attention to details
• Maintain acceptable throughput and quality rates
• Prepare and send clarification requests
• Apply feedback from the quality team to resolve case errors and mitigate future errors
• Actively participate in team meetings and apply feedback/process updates
• Demonstrate adaptability and accept change in a positive and proactive manner
• Readily assist other staff members where possible
• Collaborating and receiving coaching from experienced Case Management Team members and assisting with training/mentoring/coaching other Case Management Analysts
• Follow all mandated policies and procedures and the governing bodies regarding HIPAA and other security, privacy, and compliance trainings
• Receive and make inbound/outbound calls
• Coordinate with claimants schedule required examinations and answer questions they may have about the process or the status of their case
• Collaborate with examiners and clinic staff to coordinate availability and day-to-day scheduling activities
• Identify issues and trends and escalate to team leads, develop recommendations for continuous improvement

The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.
Qualifications

• High School diploma required
• 1 year healthcare or related medical experience with intermediate knowledge of medical terminology
• A minimum of 1 year of prior experience performing work on a Veterans Benefits
• Administration Medical Disability Examinations program
• Exceptional written and verbal communication skills, with a demonstrated focus on quality and attention to detail

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future