Job description
Develop and implement testing initiatives and product features. Develop actionable insights and define KPIs to measure successAnalyze their performance against core KPIs that align with the broader business goals.Manage the development of user-centric features & flows to help streamline the customer experience and drive additional value to the business.Operate as an owner of the site, using data and a deep understanding of our users to identify areas to optimize, troubleshoot functionality, and work with others to develop solutions that enhance the experience and performance of the site.Work directly with Engineers and Creative teams to define features and create a site experience roadmap to bring your ideas to lifeCommunicate timelines, goals, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders.Request
1+ years of experience as a Digital Operations Analyst, Product Analyst, or Business analyst with hands-on data analysis experience to pull strategic insightsProficient in SQL, BigQuery, or DataGrip (preferred); can weave together data from multiple relational databases.Demonstrated ability to synthesize data into actionable insights and communicate recommendations to leadership.Proficient with Google Analytics, Adobe analytics or another segmentation platform; can segment data and analyze performance based on meaningful differences between user groups.Strong level of accountability and ability to communicate across functional teams to drive priorities, anticipate pitfalls, and raise issues before they become project blockersStrong bias towards action by demonstrating initiative to move projects forward independently, asking questions as the need arises and leveraging resources available Excellent organizational and communication skills.Passionate about understanding customer behavior and improving the quality of interactions.
Address
Charlotte, NC
