CAREER COACH - WIOA ADULT/DW

Equus Workforce Solutions

In this Career Coach role, you will be an integral part of the Operational team, responsible for advising, monitoring, and tracking customer participation. This position determines eligibility/appropriateness for the program through evaluation and document gathering. This role requires that you critique resumes and maintain an understanding of a vast array of occupations/careers for effective placement of customers.

• Provides guidance and assists customers with job search strategies, personal career advisement, and training needs
• Helps customers identify and work with barriers to employment
• Maintains accurate and complete records and ensure smooth transition of cases across services and programs
• Responsible for managing day-to-day relationships with customers, ensuring their concerns are addressed promptly with a plan of action
• Assesses the need, authorize, and facilitate appropriate support services
• Demonstrates strategies for re-engaging customers after training completion, show effective use of the standards of the Case Management Model, and the policies and procedures for Career Advisement
• Ensures that highest quality, individualized services are delivered to the customer
• Ensures protection and confidentiality of participants’ rights
• Successfully documents customer success stories internally and externally

• High School Diploma; Bachelor’s degree or higher in a related field and/or two or more years of workforce experience with a passion to make an impact preferred
• Ability to relate to and motivate individuals, especially those facing barriers to employment
• Comfortable meeting multiple deadlines with conflicting priorities
• Creative and goal-oriented, work well under pressure, solutions focused and adaptable to change
• Exceptional computer, organizational, interpersonal, and communication skills and experience
• Self-motivated and flexible team player

Equus Workforce Solutions,formerly ResCare Workforce Services, is the nations leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industrys best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com.
USD $20.00 - $21.00 / Hour