Address
Form of workJob Description
In this Career Coach role, you will be an integral part of the Operational team, responsible for advising, monitoring, and tracking customer participation. This position determines eligibility/appropriateness for the program through evaluation and document gathering. This role requires that you critique resumes and maintain an understanding of a vast array of occupations/careers for effective placement of customers.
Job Description- Provides guidance and assists customers with job search strategies, personal career advisement, and training needs
- Helps customers identify and work with barriers to employment
- Maintains accurate and complete records and ensure smooth transition of cases across services and programs
- Responsible for managing day-to-day relationships with customers, ensuring their concerns are addressed promptly with a plan of action
- Assesses the need, authorize, and facilitate appropriate support services
- Demonstrates strategies for re-engaging customers after training completion, show effective use of the standards of the Case Management Model, and the policies and procedures for Career Advisement
- Ensures that highest quality, individualized services are delivered to the customer
- Ensures protection and confidentiality of participants’ rights
- Successfully documents customer success stories internally and externally
- High School Diploma; Bachelor’s degree or higher in a related field and/or two or more years of workforce experience with a passion to make an impact preferred
- Ability to relate to and motivate individuals, especially those facing barriers to employment
- Comfortable meeting multiple deadlines with conflicting priorities
- Creative and goal-oriented, work well under pressure, solutions focused and adaptable to change
- Exceptional computer, organizational, interpersonal, and communication skills and experience
- Self-motivated and flexible team player
Additional Information
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
