Care Navigator (Rma,Cma, Or Lpn) - Nashville, Tn

Position: Care Navigator
Location: Nashville, TN (Onsite 5 days a week)
Matter Health exists to bring primary care health services directly to older adults. We build on-site clinics in affordable housing developments that offer a personalized, holistic and high-touch approach to the patient/provider relationship. We are revolutionizing the way that healthcare is delivered to those that need it most.
With a successful Series-A raise and an ambitious expansion plan, the business is searching for talented people with experience to be a part of our evolution to delivering world class Value Based Care. Changing healthcare requires more than just great skills, it requires the ability to live the values of Matter Health every day.
We have a lot of positive change to make in the world and to make this change we will need mission oriented, collaborative teammates. Matter is a company that promotes speaking up and offering ideas that make us better. We hire the best people and give them autonomy, support and resources they need to be successful. There is accountability and responsibility for the work you will do but there is a team beside you always ready to support. Every voice matters and all voices will be heard. Are you ready to shake up healthcare for older adults? Join us on our journey!
About this Role:
The Care Navigator is a committed, caring colleague and an important steward of Matter Health in the communities we serve. This is a great role for someone that is energetic, self-motivated, and able to work independently with high integrity. Our Care Navigators are positive intent-minded teammates determined to help support our Primary Care Providers and Patient Advocates to ensure we provide great service to our patients and Matter Members.
Matter's Care Navigator is the first face our members see when they enter a clinic and is instrumental in helping members feel welcomed. You will have a variety of clerical, clinical and membership enrollment tasks. Your daily responsibilities will include helping coordinate patients' health needs, social services and answering their non-clinical questions. It will also include partnering with the Patient Advocate(s) on events and seminars for Residents and Matter Members, engaging directly with individuals, and working to help the rest of the team coordinate and provide additional services. This role combines traditional and effective clinical operations management, problem solving, and organizational skills in a truly rewarding, multi-channel growth role.
The Day-to-Day:
You will apply your clinical and administrative training to help the Primary Care Provider implement the care of patients. These tasks include:

• Checking our patients in and out of their visits with the Provider
• Registering patients, including gathering copies of insurance cards, driver's licenses or identification cards, authorizations, referrals and other medical records - managing the upload and routing documents in athena, our EMR
• Scheduling patient appointments and updating patient information within athena
• Working with patients and other physician offices to obtain medical records
• Managing the phone line for the clinic - e.g., appointment reminder calls, refills, following up on referrals, and tracking of lab orders.

• Completing patient intake, including vitals and history for clinical encounters
• Venipuncture and completion of basic lab tests, e.g., UA, rapid strep/flu at the direction of the Provider
• Removing sutures and changing dressings at the direction of the Provider
• Administering medicine and injections - at the direction of the Provider
• Preparing and assisting with medical procedures and exams

• Perform Electrocardiograms (ECG) for providers to read
• Providing basic patient education, e.g., diet, exercise, and providing iFOBT kits
• Assisting with Population Health Management, e.g., patient outreach and panel list management
• Going above and beyond in all circumstances to ensure members receive the best care
• External vendor lab management, including but not limited to Quanum for ordering supplies and retrieval of lab results

You will support our Patient Advocacy and Community Team by:

• Supporting with the completion of the PCP Conversion form - this is how patients become Matter Members
• Being visible in the community by participating in community events
• Providing Social Determinate of Health (SDOH) support as needed

• Assisting in the coordination and execution of Member engagement activities leading up to the clinic launch to build deep and trusted relationships within the community
• General tasks to help increase growth of Membership

Requirements
What Leads to Success?

• Passion for Matter Health model, vision, and patient population
• A Certified or Registered Medical Assistant or a State Licensed Practical Nurse

• 3 years of clinical and administrative experience
• 3 years of experience working in an Electronic Medical Record System
• A graduate of an accredited nursing program
• Basic Life Support (BLS) certification
• Phlebotomy experience and certification required or willing to obtain in six months

• Strong computer skills and a basic knowledge of Microsoft office
• Ability to work without direct supervision and perform tasks autonomously
• Ability to collaborate with professional colleagues as necessary to provide quality care
• Ability to consistently present a friendly, welcoming, and professional public facing appearance
• US Work Authorization Required

Nice to Haves:

• Primary Care, Family Practice, or Geriatric Experience

• Experience working with athena (EMR) preferred

Benefits

• Be seen, heard and valued in an environment where you can learn and flourish! An actual chance to make a difference in the world around you.
• 4 weeks of Paid Time Off Annually - Banked not accrued! Take time when you need it, not when you've "earned" it
• Medical, Dental and Vision insurance, coverage starts the first day of the month following your start date
• 401(k) with company match
• Market competitive compensation
• Short term, long term, voluntary life insurance are just a few of our other great benefits

Principles that Matter:
At Matter we live and breathe our core values every day in every interaction. They are more than words on a screen or vinyl on a wall. These values are fundamental to Matter and at the core of every decision.

• Patient's-First. Matter Health's mission and members matter to you, deeply. We treat our patients like we would a loved one and aim to make a positive impact on every patient we serve. We are passionate about empowering our patients to LiveBetter.
• Raise the Bar. We seek excellence in all we do and continually redefine standards.
• Prioritize and Follow Through. It's easy to be busy. It's hard to execute. We prioritize what's important and complete it to 100%.
• Hire and Develop the Best. We hire people that are hungry, humble, and smart and give them the tools to succeed at the highest level.
• Build Trust. We work to build trust with everyone we come into contact with and ensure our actions will never compromise that.
• Be Intentional. All actions should have a greater purpose. Be intentional with what you say and do.
• Keep it Simple. We aim to find simple solutions to complex problems.
• Launch & Improve. We move fast to create solutions but are continuously learning to refine and improve