Care Navigator, Opportunity Youth

ABOUT US

United Way of San Antonio and Bexar County (UWSA) unites the community to identify and solve our most critical issues. We are dedicated to improving people’s lives and creating community-level change. Our work includes cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.

JOB SUMMARY

UWSA seeks a Care Navigator, Opportunity Youth responsible for assisting in overall project outreach, recruitment, intake and support for youth and young adults between the ages of 12 and 24 years old for the Tomorrow’s Promise Initiative. This is a two-year grant-funded position that will expand United Way’s work in this area and ensure compliance with all programmatic and investment management aspects that address youth disconnection. The Care Coordinator will support the Director, Opportunity Youth Initiatives and the Impact Manager, Opportunity Youth in staffing practitioner meetings linking youth and young adults to information and community resources related to reconnecting to either education or career pathways. This person will have the ability to work on a mobile work modality and communicate with a diverse set of stakeholders in a professional manner. The successful candidate will be flexible, self-motivated and able to work both independently and collaboratively.

PRIMARY DUTIES AND RESPONSBILITIES

• Conduct home visits and other outreach efforts to reengage K-12 students in school and other supports using the school district provided leaver lists.
• Conduct system navigation through intake, screening, assessment, referral, and connection to reengagement providers.
• Support youth and their families by providing information and education on these topics, making appropriate referrals to services both internally and externally and providing continued support, advocacy and follow-up as needed.
• Maintain a list of local programs, resources and services that can serve youth and/or their families.
• Maintain communication with community providers regarding service availability and accessibility.
• Networks, actively engages, and collaborates with Dual Generation Initiative, Family Resource Center, 211, Help Me Grow, UP Partnership, City of San Antonio, and school districts.
• Contribute to the implementation and monitoring of an outreach plan that encompasses all recruitment and retention strategies for at-risk youth.
• Conduct aggressive outreach initiatives by attending and participating in events and meetings to promote Tomorrow’s Promise Initiative and generate community awareness for Opportunity Youth prevention, intervention, and diversion strategies.
• Provide advocacy and follow-up services as necessary to youth participants.
• Respect and maintain confidentiality; follow all agency and program guidelines regarding confidentiality.
• Perform other duties needed to help drive the work of Successful Students Impact Council.

BENEFITS

• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products are available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.

EDUCATION AND EXPERIENCE

• High school diploma or GED and 4 years of community related work experience; or a bachelor’s degree from an accredited college or university; or 2 years of community related work experience plus an associate degree.
• Background working with volunteers, parents and/or residents.
• Two or more years work experience in nonprofit or related field.
• Knowledge of San Antonio’s education landscape.
• Work experience with at-risk youth and young adults.
• Experience working with lower-income and diverse populations.
• Proven work experience performing case management and/or program intake function.

KNOWLEDGE, SKILLS & ABILITIES INFORMATION

• Strong organizational skills and attention to detail to prioritize, manage multiple projects and execute in a high-volume environment
• Ability to build and maintain positive relationships that promote cooperation and collaborative work with United funded agencies and Bexar County community.
• Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude towards individuals requiring assistance
• Prior understanding of the issues youth and young adults experiencing disconnection.
• Strong written, verbal, and interpersonal communication skills for engaging with diverse groups, ability conduct community presentations and build new partner relations.
• Professional demeanor, confident and goal oriented.
• Strong interpersonal skills and ability to work in a team environment.
• Self-motivated and creative.
• Facilitation and presentation skills and experience.
• Strategic thinking ability.
• Proficiency in Microsoft Office software.
• Must have a valid driver’s license with reliable transportation
• Must pass Criminal Background Check

UNITED WAY COMPETENCIES

• Core Competencies (all United Way Professionals):
• Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward

WORK ENVIRONMENT

• Normal nonprofit office environment with little exposure to dust, noise, and extreme temperatures.
• Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
• Reliable transportation is required with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
• Monday-Friday, 8:15 am to 4:45 pm work with occasional evening and weekend hours.

PHYSICAL DEMANDS

• Sedentary work on a PC; sitting for extended periods of time, routinely.
• Movement within the office and during external meetings and events, regularly.
• Bends, stoops, and twists, occasionally.
• Exerts up to 25 lbs. of force, occasionally.
• Facilitates, presents and collaborative interacts with others, routinely.
• Perform repetitive tasks, i.e., typing and texting, routinely.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.

APPLY

To submit your application visit https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.

• Applications WILL NOT be accepted via email.
• Contact uwjobs@unitedwaysatx.org should you experience problems submitting your application.

United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process or to perform essential job functions, and/or to receive other benefits and privileges of employment.

United Way of San Antonio and Bexar County ¦700 South Alamo St., San Antonio, TX, 78205 ¦ www.unitedwaysatx.org