Vbc Care Team Navigator, San Antonio, Tx

VBC Care Team Navigator is theone point of contact for all external stakeholders to support customer service standards and operational excellence.

Responsibilities include:

• Proactively feeds forward information between a multitude of stakeholders.
• Monitors VBC team voicemail box and alerts appropriate team members for follow-up.
• Serves as the primary contact liaison between the physician practices and the VBC team.
• Inputs data from clinical team members.
• Assists the VBC team, physicians, and APPs with workflow documentation completion.
• Tracks patients through the acute care process until discharge and alerts appropriate Care Team members of the patients' ongoing location status.
• Provides utmost customer service to stakeholders.
• Maintains a positive attitude and desire to serve.
• Preps charts, follows timelines, and addresses performance for documentation completion.
• Complies with regulatory and legal standards.
• May be asked to round directly in physician practices from time to time.
• May be asked to speak to patients from time to time.
• Perform other duties and responsibilities as required, assigned, or requested.

Qualifications:

• HS diploma, associate's, or bachelor's with healthcare customer experience or executive assistant experience preferred.
• 1-2 years of related experience.
• Expert computers skills with the ability to navigate and filter multiple software platforms at once.
• Customer service acumen.
• This is primarily a work from home position. Employee must have a quiet work from home space and be free of personal distractions during normal business hours.