Care Manager

Help at Home is hiring a Care Manager!! 
Job Summary:The Care Manager is responsible for all necessary organizational, administrative and professional support for assigned clients and their Care Givers and provides team leadership for assigned team of Care Supervisors and Lead Care Supervisors. The Care Manager is responsible for maintaining positive Client and Care Giver relations and demonstrating respect, efficiency, and good communications both internally and externally.
 Essential Duties and Responsibilities:

• Oversees a team of assigned Care Supervisors and Lead Care Supervisors. Oversight to include but not limited to:
  • Compliance reporting and maintenance for all caregivers and clients.
  • Issue resolution for all cases requiring management intervention.
  • Leading team meetings to encourage, motivate, and hold team accountable for actionable goals.
  • Training current and new team members and ensuring all roles and responsibilities are understood and met.
  • Staffing all unassigned shifts for your team to include but not limited to:
    • Call outs
    • Employment Terminations
    • Client Request
  • Act as the default backup for Care Supervisors when team members are absent or unable to work including but not limited to the task of the On-Call job duty.
• Creates and maintains a database system for all important information relative to assigned Care Givers/Clients 
  • Gathers and inputs their phone numbers, home address, auto license number, etc. 
  • Maintains knowledge of legal and regulatory requirements including professional licenses, training, background checks, etc.
  • Tracks the receipt and expiration date (if any) of insurance, certifications and training.
• Receives client and/or caregiver calls and handles routine issues, documenting each contact. Escalates complaints, problems or complex issues to the Case Manager Supervisor.
• Coordinate Care Givers’ schedules to ensure that client service is maintained.
• Consistently maintains the confidentiality of Client, Caregiver, and agency information.
• Participates in after-hours on-call rotation as an industry quality assurance requirement.
• Conducts 60-day consumer interviews.  Initiates contact with clients and records health status, treatment progress, whether there are children in the home, and client satisfaction with caregiver and Case Manager services.
• Performs other job-related duties as assigned; some duties may be market specific.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
 Required Skills/Abilities:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

 Education and Experience:

• At least 18 years of age.
• Bachelor’s degree in Social Work, Psychology, or other related discipline or equivalent.
• Prior office experience, including experience with organizing information and working with databases.
• At least five (5) years of experience in health care, preferably in home health; three (3) years of supervisory experience.
• Intermediate level computer skill with creating and modifying documents using Microsoft products
• Medicaid, Waiver and Home Healthcare experience preferred.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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