Care Manager

Overview
The Care Manager, with accountability for providing strategy, judgment, organization, and evidenced-based analysis to influence decisions, and directly to meet CINQCARE’s requirements. They should embody CINQCARE’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At CINQCARE, we don’t have patients or customers – we have Family Members.
Primary Responsibilities
The Care Manager will have the following responsibilities:

• The Care Manager manages a team of Patient Health Navigators (PHN) who provide comprehensive assessment and evaluation, care planning and coordination, outreach and crisis intervention, linkage to medical, financial, social, rehabilitation and psychiatric services, advocacy, development of social supports and procurement of needed resources.
• The Care Manager monitors and assures the performance of the PHN and assures that the team/program outcomes are met.
• Overseeing the engagement activities, comprehensive assessment and service planning the team provides to consumers who have chronic medical problems or significant mental illness.
• Providing weekly/biweekly supervision of team members and facilitating weekly/biweekly team meetings.
• Accompanying team members on planned and unplanned home visits.
• Providing field supervision as needed.
• Completing performance evaluations of team members.
• Submitting disciplinary action and/or corrective action plans for team members where appropriate.
• Participating in management and systems training and development as required.
• Providing “back up” to PHNs who are on-call during evenings/weekends/Holidays.
• Assuring that Agency/Program safety protocols are adhered to by team members.
• Participating in weekly management meetings and other agency meetings as assigned.
• Assuring that team members are successfully managing caseloads, providing care management, and following care plans.
• Assuring that PHNs develop, monitor, and periodically update a comprehensive, individualized, consumer centered Plan of Care.
• Completing full caseload audits for outgoing team members prior to case transfers to newly assigned PHNs.
• Providing ongoing chart audits of team members.
• Assuring that team members input and retrieve data from various systems including database and web-based systems.
• Assuring that team members respond promptly to all communication related to consumers, internal correspondence, or outside communications.
• Perform other job-related duties as assigned.

Qualifications
The Care Manager should have the following qualifications:

• Education: NYS Licensed RN, LCSW, LMSW, LMHC, or Master's degree in a related field, required.
• Experience:
  • Experience supervising staff that are providing care to individuals with mental illness, required.
  • 3-5 years of Case management experience required.
  • Superior interpersonal skills in collaborating with other providers and consumer centered community support systems.
  • Strong organizational and time management skills.
  • Strong data management and analysis skills.
• Entrepreneurial: CINQCARE seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for ensuring CINQCARE is positioned to innovatively deliver on its promise. The Care Manager will possess the ability to work independently and initiate change within their responsibilities.
• Communication: Excellent verbal, written communication, and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner.
• Relationships: Ability to build and effectively manage relationships with patients, the community business leaders, and external constituents.
• Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.

Location: New York, NY
Compensation: $95,000-100,000

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