Care Management Supervisor

The Health Homes Clinical Supervisor and Quality Specialist works towards achieving the six core Care Management functions of the designated health home program. Works with and provides direct supervision to care coordinators to ensure the efficient and effective delivery of Care Management services. Provides oversight to their designated supervisees to ensure that all members meet the goals of their comprehensive patient/family focus plans of care. Assist with ongoing training and the identification of resources and referrals to meet the needs of the clients. Will assist the Director in providing professional development opportunities for all staff.

Essential Position Functions:

• The Clinical Supervisor will supervise and oversee the day-to-day activities of the Care Coordination team.
• The Clinical Supervisor will be expected to utilize all electronic databases as required by the Health Homes in which the Bridge participates.
• Participate in group and individual supervision as indicated by the Program Director to ensure that the services for Health Home consumers are being rendered appropriately
• Initiate ongoing team meetings with Care Coordinators to implement and review goals, plans of care, comprehensive assessment, HARP, core services, and timely documentation.
• Support training and team building for all staff.
• The Clinical Supervisor will be asked to service a caseload of specific individuals needing additional expertise and stabilization including AOT consumers who will be stepped down to Care Coordination.
• Address issues and concerns, which may arise for the client throughout the enrollment period within the Health Home program.
• Manage client-centered, goal-oriented data driven supervision.
• Provide ongoing monitoring to ensure that client charts and documentation comply with City, State, and Federal guidelines.
• Provide direct one-to-one and group clinical supervision for the Care Coordinators.
• Provide support around case conferencing and coordinate incident reporting procedures for the program.
• Responsible for alerting or bringing important follow-up items to the care coordinator's attention.
• Complete all weekly and monthly reports as required.
• The Clinical Supervisor is expected to have excellent interpersonal skills and great at both written and verbal communication to assist in staff development and implementation of services.
• Undertake any additional tasks and initiatives as assigned by the Program Director and/or Senior Director.

Required Knowledge, Skills, and Abilities:

• Bachelor's degree in a social service or health care-related field from an accredited college and 3-5 years of related experience, including at least 2 years of supervisory experience.
• Must have excellent computer skills. Experience and proficiency with Care Director, Allscripts, Roster Wrangler, GSIHealth, PSYCKES, MAPP Portal, and Microsoft Office Suite (i.e., Excel, Word, and Outlook.
• Must have good personnel management skills to work in a human services/rehabilitation environment.
• Must have excellent verbal and written communication skills, professional presentation, and excellent interpersonal/customer service skills.
• Bilingual is highly desirable.

The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer