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SalaryCulture Highlights!
- Flexible work environment – Work From where it's most convenient, home or office.
- Flexible work model – flex your time to blend work and life to fit various lifestyles/needs.
- Monday through Friday schedule.
- 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
- Volunteer in your community – 24 hours awarded annually.
- Professional Development – internal and external learning and development opportunities.
- Robust Total Rewards – Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.
- Eligible employer for Federal Public Service Loan Forgiveness Program.
**Hiring within Wisconsin only, most ideal within our service regions.**
Position Summary:
The Care Management Senior Manager is responsible for operationalizing the strategic vision for the division that promotes excellence in Care Management (CM) practice and is aligned with the mission, vision, and values of Lakeland Care, Inc. (LCI). This role will oversee planning, organizing, and directing the activities of LCI’s interdisciplinary team staff (IDT staff) as well as be responsible for management of effective and cost-effective care planning that result in excellence in member outcomes and satisfaction. The Care Management Senior Manager ensures that collaboration occurs across departments to ensure best practice and preventive measures for membership are in place and followed. The role promotes consistency in practice and infuses innovation and continuous quality improvement efforts into exceeding member’s expectations.
Responsibilities & Competencies:
- Ensure deliverables are met for the division, including strategic goals, outcomes and quality measures related to Annual Quality Review findings.
- Identify obstacles and departments needed to resolve issues and ensure outcomes are met.
- Assist in development and maintenance of departmental procedures and documentation.
- Identify opportunities to promote LCI with various stakeholders, and in alignment with our philosophy, values, and initiatives.
- Support and participate in performance excellence, continuous improvement, and strategic planning.
- Monitor data and reporting to ensure cost-effective and high-quality care planning.
- Collaborate with internal stakeholders to develop and advance data and analytics to drive practice enhancements.
- Liaison with external stakeholders such as provider agencies, organizations, and the Department of Health Services to strengthen systems support of members.
- Monitor the utilization of Medicaid funds used for community support services.
- Exhibit maturity, resiliency, and sound judgement when dealing with organizational challenges.
- Demonstrate an ability to influence others through positive reinforcement, teamwork, and content knowledge.
- Promote individual, team, and organizational learning opportunities.
Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in!
Requirements:- Bachelor’s degree in Human Services, Nursing, Social Work, Mental Health, other related field, or equivalent combination of education and experience related to Care Management services (includes knowledge, skills, and abilities).
- Minimum of five (5) years of management experience is required. Including supervision of staff.
- Knowledge of community based long term care and service delivery for the elderly, physically and intellectually/developmentally disabled adults. Knowledge of the disabilities associated with LCI target groups preferred.
- Strong business acumen, critical thinking, and professional judgement.
- Strong evaluation, assessment, and interview skills.
- Strong oral and written communication skills.
- Leadership qualities necessary to supervise and train staff.
- Working knowledge of basic computer programs and typing skills.
- Current driver’s license, acceptable driving record and proof of adequate insurance required.
Acknowledgement:
This job posting describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive and is subject to change by the employer as the needs of the employer and requirements of the position change.
APPLICATION DEADLINE DATE: Accepting through 3/7/2024.
For questions on this role, please reach out to the Talent Acquisition Specialist at Becky.Vang@lakelandcareinc.com.
**COMPENSATION CAN BE DISCUSSED WITH HUMAN RESOURCES.**
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Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services through public and private Care Management to eligible elders and individuals with physical and intellectual or developmental disabilities. Additionally, we have branched out to provide organizational and professional development services to businesses within our communities. Our service offerings allow us to live our mission! Currently we serve members in 22 counties and have 10 offices in the Central to North East region of Wisconsin.
Our Mission
Empowering individuals. Strengthening communities. Inspiring futures.
Our Vision
To create a world we all want to live in.
Our Core Values
Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.
Inclusion – We believe that open hearts and open minds are the only path to a brighter future.
Trust – We believe that honesty is still in style and that promises still have power.
We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.
