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SalaryPlume Health is a passion-fueled, mission-driven company that is trans-founded and focused on radically increasing access to healthcare for the trans community, supporting a bold, authentic and healthy lifestyle. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US. We are an organization by and for trans folks and we want heart-forward, awesomely talented teammates to join us on our journey.
This work is deeply personal and heart-driven, and we want teammates who, above all else, care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive and fun work environment filled with purpose.
As a rapidly expanding organization, we are now proudly available to more than 1 million transgender individuals in 45 states. We are an organization formed through the lived experience of trans people and fierce allies, and we welcome other heart-forward, talented individuals to join our team on this journey.
We are thrilled to open this Care Coordinator role and expect 500+ applications. We encourage you to apply and share this post with whomever you feel would be interested. Even if you are not selected for this role, we will still have your application on file for future positions.
About the Role:
At Plume, we envision a member experience that provides thoughtful, expert, timely, and gender-affirming care that celebrates and enhances the quality of life for every trans person. As a Care Coordinator, you are the patients' first point of contact. You ensure excellent patient care and satisfaction within a fully remote, telehealth environment, reporting directly to our Care Coordinator Manager. Your responsibilities include answering current and prospective patient questions and triaging inquiries to the appropriate medical staff. In addition, you ensure accurate data flow and help support our members' labs, pharmacy, and other resource needs. As we grow and continue to expand our services, aspects of member care may encompass facilitating peer support groups and supporting care management for members.
This work is profoundly personal and heart-driven, so we want teammates who, above all else, care. We offer an affirming, trans/queer-friendly, culturally inclusive work environment that is filled with purpose and camaraderie.
Must Haves:
- A strong understanding and appreciation for the trans experience and a desire to increase access to gender-affirming care
- 2+ years in a customer service role with a demonstrated history of excellent customer/patient/member service
- Great attention to detail in addition to data management and data entry skills
- Respectful and empathetic written and verbal communication
- Basic computer skills and comfort with learning new computer systems
- Comfortable interfacing with patients and colleagues within a fully remote environment
- Available to work at least one weekend day each week (Saturday or Sunday)
Compensation & Benefits:
- $55,000 Annual Salary
- Ground-Floor Equity
- Medical, Dental, Vision, 401(k)
- Free Plume and Mental Health Subscriptions
Full-Time Employee Benefits and Perks:
Though Independent Contractors are not Eligible, All Full Time Employees are Eligible for:
Ground-Floor Equity (Series B)- Free Medical, Dental, Vision on the first of the month after you start full-time work
- Unlimited PTO
- 11 paid holidays and company shut-down for a week in December
- 401(k)
- Free Plume and Mental Health Subscriptions
Everyone associated with Plume, whether in an IC or FTE role, gets the major benefit of having the best coworkers you could imagine, if you love fiercely intelligent, heart-open, mission-driven collaborators.
Plume is an equal-opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as people of color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to individuals with disabilities upon request. Please let us know if you require any accommodations to apply or interview for this position.
Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ+ care!
