Care Coordinator

Reports To:Care Coordinator Supervisor
Position: Non-Exempt

Our Mission: We provide choices for people to live independently in the place they want to call home.

About Us: Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain, and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network collaborates to create opportunities for older Ohioans to receive needed home and community services and support; and to age successfully in their own homes and communities.

Candidates we love…

• Self-motivated and compassionate professionals looking to be part of a Best-in Class organization.
• Team players who are committed to providing superior service to all they serve.
• Enthusiastic professionals are excited to grow with an organization that values dedication, innovation, and collaboration.

What our staff loves about us…

• A generous six-week PTO (Paid Time Off) program and thirteen paid holidays
• An investment in professional development through a substantial, annual training funds allotment
• A 401K program with company match
• Medical, Dental, Vision Benefits and so much more…

Job Overview: We are seeking a proactive, team-oriented individual to join our team as a Care Coordinator within the Business Operations Department. This role, based in a call center environment, involves making cold calls to members and conducting comprehensive phone assessments to identify and address Social Determinants of Health (SDoH) factors. Additionally, the Care Coordinator links members to relevant community resources and healthcare insurance benefits.

Job Responsibilities:

• Requires ease in operating within a call center setting, engaging in cold calling activities to conduct thorough phone assessments with members. These assessments aim to identify and tackle Social Determinants of Health (SDoH) factors impacting their overall well-being.
• Develop and maintain accurate and thorough knowledge program requirement.
• Develop a deep understanding of members' social, economic, and environmental circumstances through effective questioning and active listening.
• Facilitate referrals and coordinate access to community resources such as housing assistance, transportation services, food assistance programs, and mental health support.
• Educate members on available healthcare insurance benefits and assist with enrollment or navigation of insurance coverage options.
• Maintain accurate documentation of assessments, interventions, and outcomes in accordance with regulatory requirements and organizational standards.
• Provide ongoing support and follow-up to ensure members' needs are met and address any barriers to accessing recommended resources or services.
• Stay informed about changes in social services, community resources, and healthcare policies to provide up-to-date information and support to members.
• Capable of effectively managing and efficiently handling a substantial volume of both outbound calls initiated by the representative and inbound calls received from members.
• Collaborate with internal stakeholders and external partners to advocate for systemic changes that address social determinants of health and improve health equity within the community.

Requirements:

• Associate degree required. LSW or LPN preferred.
• Previous experience in social services, human services, community resources, welfare programs, and healthcare.
• Proficiency in conducting verbal and written interviews and assessments with excellence.
• Strong ability to communicate effectively and collaboratively with others, fostering positive working relationships.
• Demonstrated capability to comprehend written materials pertinent to essential job functions.
• Aptitude to understand, recall, and apply information relevant to essential job functions.
• Skill in analyzing, evaluating, and implementing logical courses of action based on available information.
• Basic proficiency in computer skills, including familiarity with Microsoft Office applications.
• Ability to manage high call volumes efficiently using a digital phone system.

Physical Requirements:

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• Finger dexterity to operate office equipment required.
• Ability to communicate face-to-face, phone, email, and other communications.
• Ability to push/pull/lift/25 pounds.
• Requires some exposure to warm and cold temperatures.

If you are interested in joining our dynamic team of professionals, please click “Apply” to submit your qualifications.

We look forward to hearing from you!

Western Reserve Area Agency on Aging (WRAAA) is committed to providing equal employment and advancement opportunities to all people. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.