Care Coordinator

Hi. We’re New Horizons In-Home Care. We care for older adults beginning to need some help around the house, seniors who want to continue living at home, individuals with disabilities, and medically fragile children. We’ve been providing care to the Oregon community for over 30 years.

We are excited to announce the opening of our new office in the Bend/Redmond area! This expansion allows us to extend our services and support to more individuals and families in Central Oregon.

We’re looking for a Care Coordinatorto join us at our award-winning, people-first company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!

We believe great care starts with taking care of our people. And this role is essential in delivering our mission to empower well-being through comprehensive care and companionship.

Why people love working at New Horizons:

We’re a people-first company. That means everyone earns a living wage with endless opportunities for growth within the company. We’re proud of our popular staff incentive program, where you can earn points for everyday successes. Cash in points for fun prizes—our prize catalog is filled with 10,000+ options!

• We offer health benefits, paid time off, and paid maternity leave to support your well-being and that of your family.
• We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.

Responsibilities:

• Work closely with the Care Management team to deliver an excellent experience at every interaction
• Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
• Present a professional appearance and promote positive work environment
• Coordinate with the Training Specialist and Scheduling staff to help build new hire schedules
• Comply with all agency policies and procedures, ensuring data accuracy and confidentiality

Qualifications:

• Minimum of one year customer service experience in a healthcare related field
• Minimum of one year DSP experience or knowledge working with ISPs
• Self-starter who knows how to identify opportunities with recommended solutions
• Creative problem-solving skills
• Possess strong written, verbal, and presentation skills with diverse populations
• Ability to multi-task and stay calm and work as a team player in a fast paced environment while ensuring attention to detail
• Strong computer skills and typing skills

EEOC Statement
New Horizons is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of the employment process, including the application process.

If you need assistance in completing your application, please call (541) 687-8851.

Job Type: Full-time

Pay: From $24.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Work setting:

• In-person
• Long term care

Ability to Relocate:

• Bend, OR: Relocate before starting work (Required)

Work Location: In person