Cannabis Consultant Shift Lead

• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
• Knowledge of what types of identification is needed to enter as well as making sure all customers under the age of 21 are compliant with CA state law
• Process all customer returns
• Confidence in coaching others- both in the moment and later
• Must be confident in training new hires
• Determine customer needs based on personal features and other customer preference related factors
• Demonstrate knowledge of what our store carries and be familiar with medicinal cannabis products, weights, measurements, edibles, basic strain knowledge and THC vs CBD
• Reinforce customer’s selection and package merchandise with care
• Invite customers to come back and thank them by name whenever possible
• Maintain a professional attitude with sincerity and enthusiasm reflecting Mankind’s commitment to our customer-the most important person in our store
• Be knowledgeable of and perform sales support functions related to point-of-sale procedures
• Develop product knowledge by reading current vendor tags and pamphlets and attending training classes to communicate it to the customer
• Be aware of current promotional events and sales
• Maintain good housekeeping standards
• Adhere to Loss Prevention and inventory control and compliance procedures
• Perform other duties as needed
• Regular, dependable attendance and punctuality
• Registers- proper cash handling and the ability to operate a cash drawer in a fast-paced environment with attention to detail
• Shift is responsible for counting the drawer with the person who was the cashier and holds the cashier responsible for any issues that arise

• Must be able to function as part of a team.
• Must enjoy meeting and interacting with customers.
• Help execute the plans set up by Marketing for daily deals
• Deal with any disgruntled customers and escalate to Store Manager as needed
• Meet with Store Manager about any staff issues that may occur
• Fill in for any call outs during the day by reaching out to staff to come in early or stay later to cover
• Be a professional leader who the team can look to for guidance
• Set the example for the team daily by participating in great service, incentives, contests and customer in store events
• Ensure company policies and procedures are being followed and coaching the team when they are not

Minimum Requirements/Physical Demands to be considered:

• Must be over 21+
• High School Diploma or GED.
• Ability to sit OR stand for long periods of time.
• Must be able to lift at least
• 50 pounds safely and properly, as required
• Ability to work in a stressful, fast-paced environment
• Must be able to work: days, nights, holidays, and weekends

Job Type: Full-time

Pay: $17.30 - $19.25 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person