Call Center Trainer

National Enterprise Systems is seeking an innovative, personable individual with excellent coaching and communication skills to join their team as a Trainer and responsible for developing and delivering training to Call Center representative.

Working hours for this position are as follows:

Monday-Friday 8am-4:30pm

Responsibilities:

• Deliver initial training for new hires and ongoing coaching to Call Center representatives
• Identify trainee performance gaps, deliver corrective coaching, and document results
• Reflect on training procedures and suggest recommendations for improvement
• Maintain existing training material by completing updates as needed and develop new training material based on knowledge of subject matter

Requirements

• Bachelor’s Degree in Education/Teaching
• Proven excellence in written and oral communication
• Comprehensive knowledge of Microsoft Office
• Must be team oriented and highly organized
• Good sense of urgency
• Dedicated to meeting requirements of both internal and external clients
• Ability to manage resource issues and multiple priorities with little direction
• Prior Call Center, collections, and training experience is helpful

Benefits and Pay:

• Medical, Dental, and Vision
• 401K Retirement Plan
• Vacation and Holiday Pay
• Business Casual Work Environment

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Solon, OH 44139: Relocate before starting work (Required)

Work Location: In person