Address
Form of workUnder the general direction of the Presiding Worker's Compensation Judge (PWCJ) and/or Office Services Supervisor III, the Office Services Supervisor II (OSS II), supervises, trains, plans, organizes and directs the work of Office Technicians (OTs), student assistants, and other clerical employees. The OSSII should have a working knowledge of the Electronic Adjudication Management System (EAMS).
This posting may be used to fill future vacancies in accordance with 2 CCR §249.3
To be considered for this Office Services Supervisor II (OSS II) job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://www.calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=3IRSU
You will find additional information about the job in the Duty Statement .
Working Conditions
This position is located at:
464 W. 4th Street, #360
San Bernardino, CA 92401
The OSSII works in an air-conditioned office building with natural and artificial lighting as well as temperature control. In addition, the incumbent works in a cubicle in close proximity to others. The position requires the incumbent to work extensively on computers, scanners, copiers, telephones, faxes, and/or shredders as necessary for processing work, drafting email communication, and other purposes.
The DWC Call Center is easily accessible from the 215, 210 and 10 freeways and close to the historic Molly's Cafe, Inland Center Mall, Starbucks, Panda Express and In and Out restaurants. Telework is available two days per week and parking is $15.00 per month.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- OFFICE SERVICES SUPERVISOR II
- Job Application Package Checklist
- Duty Statement
Position DetailsJob Code #:
JC-403897
Position #(s):
400-796-1150-056
Working Title:
Call Center Supervisor II
Classification:
OFFICE SERVICES SUPERVISOR II$3,814.00 - $4,778.00
# of Positions:
1
Work Location:
San Bernardino County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.
Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at https://jobs.ca.gov/ Applications must be received electronically by 11:59 p.m. on or before the above final filing date.
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions" section below and ensure the following:
Clearly indicate the Job Code #, Position Number and the Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Examination/Employment Application STD Form 678.
- Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the "Explanations" section located on the first page of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/6/2023
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Industrial Relations
Attn: Certifications Unit
2180 Harvard Street Suite 160
Sacramento , CA 95815
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Industrial Relations
2180 Harvard Street Suite 160
Sacramento , CA 95815
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
Desirable QualificationsIn addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Knowledge of spelling, grammar, punctuation, modern English usage and basic Arithmetic.
- Knowledge of principles and processes for providing quality customer service.
- Knowledge of principles of Personnel Management.
- Knowledge of principles of effective supervision and training.
- Excellent interpreting skills to accurately interpret written material and numerical data.
- Excellent writing skills to edit written material.
- Excellent communication skills, verbal and written, to ensure quality customer service and to communicate with other staff and those contacted in the workplace.
- Excellent organizational skills to prioritize work assignments or projects.
- Proficient computer skills (Microsoft Word and Excel, Outlook).
BenefitsBenefit information can be found on the CalHR website and the CalPERS website.
There are many benefits to joining the DIR team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program and monthly transportation voucher.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: https://www.dir.ca.gov/
Human Resources Contact:
Certification Unit
(800) 564-0771
cert@dir.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Diversity and Inclusion Office
(916) 559-6999
DIO@dir.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information
Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.
Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification. Training and Development (T&D) assignments may be considered.
If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.
Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.
Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey
DIR Mission and Core Values
Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.
Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.
Service - We are committed to responsibly serving the public and value their trust.
Respect - We treat others with dignity, courtesy and consideration.
Quality - We take pride in providing the public with accurate and timely services.
Transparency - We conduct ourselves with openness and accountability in all aspects of our work.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
