Call Center Supervisor

Kohler | Pacific Bathis looking for a Call Center Supervisor to join our team in our Vancouver, WA location! 

Come and work with one of theGREATESTnames in business today,KOHLER! 

The award-winning Pacific Bath is the exclusive dealer in Oregon, Washington, Nevada, Arizona, Utah, and Illinois for KOHLER's LuxStone Walk-in Showers and Walk-in Baths. 

We are seeking a positive, detailed, and results-orientedteam player that takesPRIDEin their work! If this is, you? We want you, to join our TEAM! 

Why Work at Pacific Bath: 

• Competitive Pay: $28-$32/hr 
• Health, Dental, Vision, Disability and Voluntary Insurance 
• 401K and Group Life Insurance 
• Paid Time Off including Holidays 
• Advancement Opportunities 
• Hiring Immediately 

Job Summary: The Call CenterSupervisor provides training and support for Call Center Agents by identifying training opportunities and improving metrics with ongoing Call Center development and training programs. Our ideal candidate will create a culture of excellence in customer service by providing initial and supplemental training to all Call Center Employees. The Call Center Supervisor is responsible for coaching employees with the goal of improving sales support and overall customer satisfaction, and will strive to uphold high customer service standards and elevate the brand in every interaction. This individual will assist in establishing Call Center objectives, provide representatives with opportunities to expand their knowledge of services, products and troubleshooting techniques, analyze data, and focus on improving performance and processes to better support customers. 

Benefits: 

Insurance: Medical insurance (PPO plans), vision insurance, dental insurance, voluntary life insurance, and disability insurance (STD, LTD), Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance. Healthcare Flex Spending Account, Dependent Care Flex Spending Account 

Retirement Plans: 401(k)

Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, Christmas 

What You’ll Do:  

• Leading, supervising, and coaching a team to foster a culture of diligence, accountability, and customer satisfaction
• Develop overall or individualized training and development plan that addresses needs and expectations, including ongoing and performance plans to meet department metrics
• Conduct orientation programs and arrange on-the-job training for new hires
• Develop and implement processes and/or operational improvement to enhance efficiency and effectiveness of operations
• Ensure all consumer touch points occur as intended and are documented in the CRM system 
• Ensures that all employees follow the company’s best practices for Call Center management and operations 
• Oversee Call Center personnel to ensure compliance with the Telephone Consumer Protection Act, federal, and state Do Not Call statutes and regulations, internally and externally 
• Assist in developing and implementing future Call Center vision and strategy

What You’ll Bring: 

• Proven working experience in home improvement Call Center environment
• 6+ years of Call Center environment experience
• 3+ years of experience in a Call Center managerial or supervisor role 
• Excellent attention to detail and strong time management skills  
• Strong analytical skills with the ability to make quick decisions 
• Ability to lead and manage a large team 

• Strong organizational abilities 
• Ability to multitask and prioritize based on changing demands and deadlines
• Effective corporate communication skills 
• Weekend availaiblity required! 

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At this time, our company is unable to sponsor or take over sponsorship of any employment Visa. 

If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@pacificbath.com