Call Center Sales Supervisor

Responsibilities:
- Manage and supervise a team of Call Center representatives
- Provide guidance and support to team members, including training and coaching
- Monitor and evaluate team performance, providing feedback and implementing improvement plans as needed
- Ensure adherence to company policies and procedures
- Handle escalated customer inquiries and complaints
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Analyze Call Center data and generate reports on team performance and customer satisfaction
- Implement strategies to increase sales and meet performance targets
- Stay updated on industry trends and best practices in Call Center management

Skills:
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written, in English and other languages if applicable
- Proven experience in customer service or sales roles
- Ability to effectively manage multiple projects and prioritize tasks
- Strong problem-solving and analytical skills
- Experience in supervising or managing a team in a Call Center or similar environment
- Ability to communicate effectively with customers, employees, and stakeholders at all levels

This is an exciting opportunity for a skilled Call Center Supervisor to lead a dynamic team in delivering exceptional customer service. If you have the required skills and experience, we invite you to apply today!

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Ability to Relocate:

• San Antonio, TX 78218: Relocate before starting work (Required)

Work Location: In person