Call Center Representative/Dispatcher (Hvac)

Signing Bonus

Apply online: https://pausa.bamboohr.com/careers/

Or call us at: (408) 290-9549

WE ARE GROWING!

Join our team at the all new State of the Art CALL CENTER - Located in San Jose, CA

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

• Salary $22-$27 an Hour
• Hourly, Commission and Performance Bonuses Pay
• Paid Holiday & Vacation Time Off
  
• Health Insurance Including Medical, Dental & Vision Plans

Who We Are

Trio Heating and Air is known for our high level services, top of the line equipment, and 5 Star Level of Service. We were also named "Top Places to Work in San Jose" for the last 3 years. We keep on growing because we only hire the best, and our customers love us for it.

Trio Corporate office in San Jose, CA. has an immediate opening for 2 Client Service Representatives. Successful candidates possess a diverse skill set, multi-tasking, works well under pressure and makes sound judgement calls.

Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction.

Come join a winning team where your efforts will be rewarded!!!

We offer Competitive Pay and a **Bonus Program where you can earn an additional $100, $400 or $800/month** based on your performance.

Applicants must be available for a all shifts, Mon- Fri, 8am-5pm, 9am-6pm, or 10am-7pm and a weekend rotation occasionally Sat-Sun 9am-5pm.

The Big Task

We are searching for a polite, professional Call Center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Key Sub Tasks

• Receive high volume of inbound calls as well as make outbound calls to existing clients, booking appointments at a high conversion rate
• Able to quickly identify the client’s request or concern and efficiently provide the most effective solution
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Efficiently enter accurate and detailed records of client interactions and actions taken
• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and script
• Insure that all services are invoiced and paid on time.

What we’re looking for

• 3-5 years of Call Center experience, HVAC & Plumbing Industry experience is a plus
• Ability to talk and type accurately; typing speed of at least 45 wpm
• Dedicated to providing superior client service
• Ability to manage multiple priorities within a fast-paced environment
• Strong judgment skills to make sound business decisions
• Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
• Satisfactory passing of mandatory pre-employment drug screen & background check

What We Offer

• Our top performers are among the highest paid CSR's in San Jose and the Bay Area! You’ll have unlimited earning potential.
  
• Paid Holiday & Vacation Time Off.
Medical Insurance
• - we pay for you and your family's insurance premiums for health, dental, vision, short-term and long-term disabilities.
  
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at TRIO Heating & Air.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where they will be appreciated by their team and their customers, and where their work has a direct effect on the success of the company. When you're ready, please reach us at 415-785-3502.

Job Type: Full-time

Salary: $22.00 - $27.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
  
• No nights
  
• Overtime
• Weekend Rotation

Supplemental pay types:

• Bonus pay
• Commission pay
  
• Tips