Call Center Representative

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision.

Call Center Agent Qualifications / Skills:

• Verbal communication

• Phone skills

• Data entry skills

• People skills

• Customer focus

• Customer service

• Attention to detail

• Professionalism

• Multi-tasking

• problem solving

Responsibilities

• Manage inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research issues when necessary and provide solutions and/or alternatives

• Keep records of all conversations in our Call Center database in a comprehensible way

• Complete educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets

• complete call logs

• produce call reports

• enter new customer information into system

• update existing customer information

• manage and resolve customer complaints

• follow up customer calls

• Manage and update customer databases with notes for each customer

• Monitors calls

Requirements

• Previous experience in a customer support role

• Track record of over-achieving quota

• Strong phone and verbal communication skills along with active listening

• Familiarity with CRM systems and practices

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• High school degree