Call Center Representative

Logistics Call Center Representative - Lenexa, KS- $1500 Sign On Bonus!

Schedule: Tuesday- Saturday: 11 AM - 7:30 PM

3 Months On site training Monday- Friday 11 AM - 7:30 PM then transitions to Hybrid work from home.

Pay Range: $16.25 per hour - $18.60 per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Primary responsibilities include handling inbound calls with Logistics clients and ground Logistics. Responsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints. Utilizes automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab. Provides accurate data and information to support Dispatcher I and Dispatcher II functions.

• Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment
• Ability to learn Dispatch Application and accurately enter pick up requests
• Strong attention to detail and adherence to process and procedure.
• Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
• Ability to determine if pick-up can be performed as requested by the client based upon multiple factors
• Well organized, utilizes on-line job aides, maps etc. and can locate information readily
• Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift
• Attends huddles, stays current on email and video communication
• May assign pickup and delivery destinations to courier
• Professionally interacts with external/internal clients, co-workers, and Leadership across all functions.
• Ability to accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability
• Excellent verbal and written communication skills
• Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
• Ability to maintain confidentiality concerning information and data received
• Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
• May include other tasks as assigned

Job Type: Full-time

Pay: $16.85 - $18.60 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:

• Under 1 year

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Hybrid work

Work Location: Hybrid remote in Lenexa, KS 66219