Call Center Representative (Temporary)

Job Description

Call Center Representative interacts with patients and/or their representatives to perform patient access registration and pre-registration intake and/or direct scheduling which may be performed outside of a Call Center environment.

• May perform advanced registration functions, status changes and ADT action for bedded patients. Provides billing estimates and point of service collections and assists in ensuring claim accuracy and reimbursement. Functions at the Point of Service (POS) front desks, walk-in registration areas, or emergency room and Immediate Care Center settings.
• Screens physician's orders and pre-registration data for changes and compliance with payer requirements for medical necessity and pre-certification. Reviews and completes changes to third party eligibility and benefits verification. Enters and/or updates all required data in multiple hospital computer systems to activate accounts and notify clinical department of patient arrival.
• Prepares all required patient registration forms, documents, charts and reports, labels, patient plates, identification bands, medical records forms, and other related documents for distribution to appropriate departments, physicians and clinical staff. Notifies clinical department of patient's arrival.

Qualifications:

• High school diploma required.
• College degree preferred.
• Minimum 2 years of customer service work experience required.
• Minimum of 1 year experience in a healthcare patient access department or hospital required.
• Computer experience in a windows environment required.
• Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, and general revenue cycle procedures required.
• Successful on-the-job completion of NCH Patient Access Specialist I competencies required.
• Epic Registration and/or Scheduling experience preferred.

About Purpose Workforce Solutions

Purpose Workforce is a full-service staffing and placement firm that believes in investing in the talent we hire. We value our employees and believe in helping each of them reach their professional goals. Whether your desire is to find long-term temporary roles or you are looking for a permanent placement, we can help. Need flexible shifts. We've got those too! Are you a student working your way through school? We also offer tuition reimbursements. Your relationship with your employer should be mutually beneficial. At Purpose, it will be!