Call Center Representative

About us

Seacoast Science is a research and development company focused on the development

of chemical sensor systems, with the primary goals placed on the manufacture of gas

sensors for a variety of niche detection markets such as Environmental Sensing

applications, Military and Homeland Security, Medical Devices, educational and

research products..

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities
• Work-from-home days

```Duties```
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and policies to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Perform data entry tasks to update customer information in the system
- Analyze customer needs and recommend appropriate solutions or products
- Follow Call Center scripts and guidelines to ensure consistent and high-quality customer service
- Maintain a high level of phone etiquette and professionalism at all times
- Collaborate with team members to achieve individual and team goals

```Requirements```
- Excellent communication skills in both English and Spanish
- Previous experience in a Call Center or customer service role is preferred
- Familiarity with medical office procedures and terminology is a plus
- Strong data entry skills with attention to detail and accuracy
- Ability to analyze customer inquiries and provide appropriate solutions
- Demonstrated ability to handle difficult or irate customers with professionalism and empathy
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to work well in a fast-paced environment with minimal supervision
- Reliable attendance and punctuality

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Please submit your resume highlighting your relevant experience for consideration. We look forward to reviewing your application!

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: No more than 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Carlsbad, CA 92011