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Form of work
SalarySTARTING PAY RATE: $19 per hour
OBJECTIVE
Provide courteous, prompt, and excellent member service. Answer all incoming calls, providing general account and loan information in a pleasant and professional manner. Practice Call Center Standards for all incoming calls. Build relationships by suggesting appropriate products and services to fit members’ needs.
WORKING HOURS
Initial training is in-person in the Care Center located within the corporate office in Moon Township, PA for a period of 6-8 weeks, subject to change.
After initial training, this position is mostly work from home, being in-person in the Moon Care Center approximately 1 day every 3 weeks.
Scheduled Based on Operational Needs
Monday-Friday: 7:50am-6:10pm
Rotating Saturdays: 8:45am-2:15pm
MINIMUM QUALIFICATIONS
- High School diploma or equivalent required
- Minimum of six months of similar or related experience required
- Excellent member service skills
- Exceptional telephone communication and human relation skills
- Above average knowledge of Credit Union products and services
- Ability to build and strengthen relationships through sales and service
- Proficient computer skills
- Good analytical skills
- Ability to handle a variety of duties
- Ability to maintain accuracy in a fast-paced environment
- Detail oriented
- Flexibility in workings hours
- Dependable with a good attendance record
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer member telephone inquiries and provide appropriate suggestions to financial needs
- Meet average call volume goal and KPIs
- Provide accurate and appropriate account information encompassing all share products
- Process requested account transactions and assist members with account problems
- Provide general loan information on member accounts
- Open a variety of sub-share accounts
- Build relationships by educating members on Credit Union products and services to help them live a better life
- Work a variety of shifts based on operational needs
- Attend required Credit Union training and meetings
- Remain current on promotional and marketing mailings
- Exceptional written, verbal, and communication skills
- Handle other duties as assigned
- Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success
Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
