Address
Form of work
SalaryLocation: 2929 Allen Parkway, Houston TX 77019 (3/4 & 3/18 Start Dates)
Shift: Mon-Fri 8a-5p
Job Summary
The Contact Center - Eligibility Representative offers inbound and outbound phone support using telephony and EMR system(s).
Job Responsibilities
- Manage inbound/outbound calls
- Process requests
- Schedule appointments
- Collect and update demographic information
- Data entry
- Navigate patient care
Factors for Success
- Call Center experience
- Excellent customer service skills
- Great attendance
- Attention to detail
- Basic knowledge of healthcare terminology
- Mission driven
Job Requirements
- High School Diploma or equivalent
- 1 year customer service experience
- 1 year experience in a fast paced environment
- Bilingual English/Spanish
- Excellent telephone etiquette
Job Type: Full-time
Pay: $16.00 - $18.75 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you comfortable working IN-PERSON in a professional office setting
- Are you comfortable with a Starting Rate of $16.00 - 18.75/hr
- Are you comfortable with our next Start Dates of 3/4 and 3/18
- Why did you leave your previous position
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Required)
- Appointment scheduling: 1 year (Preferred)
- Healthcare: 1 year (Required)
- Insurance verification: 1 year (Preferred)
- EMR systems: 1 year (Preferred)
- Customer service: 2 years (Required)
Language:
- Spanish (Required)
Ability to Commute:
- Houston, TX 77019 (Required)
Work Location: In person
