Call Center Representative- Inbound

***NOW OFFERING UP TO $1K MONTHLY BONUS!!!*** ***PARTIAL WORK FROM HOME OPPORTUNITIES*** ** $16.00 based on performance****
Hours are Monday - Friday 9:30am - 6:00pm and Saturday 8am - 4pm (1 day off during the week)
3 days from home and 2 in the office
Training will be onsite in our corporate office in Schaumburg, Illinois.
Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do.
When you join Familia Dental as a Call Center Agent, you will have the opportunity to make a real difference in your community while earning a competitive salary, wage increases, and more benefits than ever before such as our newly added 401K plan.
Familia Dental Has Amazing Benefits!

• Endless Career Growth Opportunities
• Making a Difference Every Day
• Giving Back to Our Community
• Compassionate & Collaborative Team Environment
• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Paid Holidays & Time Off
• AD&D Coverage

What is the Job?
Familia Dental is looking for friendly faces who are highly energetic, customer-focused and thrive in an active Call Center environment. The Call Center Associate position is mission critical, as it's our first impression and moment of truth created between our brand and the customer. The position ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. If you are someone who comes to work wanting to make a difference, has pride and ownership in your work, and strives to provide a "wow" patient experience in a fast-paced and rewarding environment, then this position is for you!
Requirements:

• Strong Computer Skills- Ability to maneuver within multiple computer systems at once.
• Ability to Multitask- Listening to patient while applying our processes and procedures.
• Customer Focused Attitude- Every patient matters, and we must treat them that way
• Problem Solver- Looking for solutions to our patients' challenges.
• Superior Communication Skills- Professional, tone, pace and word choices are a must.

Preferred Skills/Experience:

• Call Center Experience- It's a plus but not a must.
• Bilingual a Plus- Adoramos a nuestros agentes bilingues

Benefits:

• Monthly Bonus Possibilities
• Paid Training
• Health, Dental, Vision and PTO for Full Time Employees