Call Center Representative - Full Time

At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career.
***This is a Hybrid role with a flexible schedule where you will be working 3 days/week in the office and 2 days/week from your home office.***
You will make an impact by:
Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
Receive and screen inbound calls for both American Career College and West Coast University. Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation.
Be responsible for outbound calls for, both, American Career College and West Coast University using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
Take appropriate information for Career Service Employer calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.
Your Experience Includes:
Minimum 2 years’ experience preferred.
Customer Service experience.
A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position.
Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
Telephone Auto Dialing System experience preferred.
Education:
High School Graduate or equivalent required.
Compensation: $20.81/hr. rate - $28.10/hr. rate