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Form of workJob Description
This person will engage with customers and internal staff in a positive manner and perform primary functions including but not limited to:
• Professionally and effectively handling by phone and email contact.
• Researching and resolving inquiries using online applications and legacy systems and making outbound phone and email contact
• Adhering to quality standards, including company procedures, policies and legal requirements.
• Participating in individual and team coaching sessions and proactively providing and receiving feedback.
• Managing customer contact databases to support billing and client service functions
• Completing ad hoc projects and related deliverables, as assigned.
• Handle objections into a commitment to pay.
Education and Requirements
• One to two years customer service experience in an office environment (previous Call Center experience preferred).
• One to two years accounts receivable experience
• Experience in a multi-functional role and using multi-company accounting software package – Oracle and ServiceNow Preferred
• Previous Telecommunications experience preferred.
• 4 year college degree preferred, but not required in Accounting, Business or equivalent experience.
• Complete use and functionality of the Microsoft 2010 Office product suite.
