Call Center Representative

Job Title -- Call Center Representative / Customer Support

Job Description: -
Looking for Call Center Representative in Brooklyn Heights, OH

Job Type: Contract
Duration: 8 Weeks
Shift: Monday-Friday 8:00am to 4:30pm. No on-call. No major holiday. No weekends.
Guaranteed Hrs: NO

Gross Hourly Pay: $22/hour
Per Diem / Stipend: $8.8/Hr. (Included in Gross Pay)

Summary of Responsibilities: 

• Telephonically enrolls, registers, and schedules appointments for primary care patients into the facility.
• Processes prescription refill requests.
• Provides general telephone-based support to MyChart users.
• Obtains feedback for providers and sends patient requests to clinics throughout MHS.
• Upholds the mission, vision, values, and customer service standards of The facility

Mandatory Qualifications: 

• High School Diploma or passage of a high school equivalency exam. Meets one of the following:
• One year of experience with any of the following:
• Call center support, patient registration, scheduling, assisting health care professionals and patients, and/or Utilizing phones and computers to perform customer service duties in a high-volume environment.
• In lieu of experience, an Associate’s degree in a healthcare or business-related field will be considered.
• Customer-centric mentality with strong customer service experience.
• Effective written, verbal, and interpersonal communication skills.
• Ability to communicate with a variety of individuals and disciplines.
• Solid organizational skills.
• Ability to work independently and within a structured environment with a high degree of flexibility.
• Demonstrated PC proficiency, including the ability to enter data into a PC while talking on the phone.

Best Regards,
+1 (832) 706-0009

Job Types: Full-time, Contract

Salary: $20.00 - $22.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person