Call Center Representative

We are hiring a Call Center Representative that can start immediately!

1st shift - 8am - 5pm

$20/hr

100% on site - NOT remote.

Duties:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services to customers
- Handle and resolve customer complaints or concerns
- Perform data entry and maintain accurate customer records
- Follow communication scripts to ensure consistency and accuracy during customer interactions
- Identify and escalate priority issues to the appropriate department or supervisor
- Meet or exceed Call Center performance goals

Experience:
- 3 years experience in a Call Center or customer service role preferred
- Bilingual proficiency in English and Spanish is a plus
- Strong phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center: 3 years (Required)
• Customer service: 3 years (Required)
• Data entry: 3 years (Required)
• Microsoft Office: 3 years (Required)

Work Location: In person