Call Center Representative

Job summary:

The Call Center Representative reports to the Call Center Supervisor and directs patients' calls to appropriate departments, schedules appointments, responds to questions or re-directs as necessary, and documents information in the electronic health record.

Key Duties include:

• processes large volume of inbound and outbound calls.
• updates changes in patient information in information system
• navigates patients’ charts in the EHR to locate appropriate information.
• verifies pharmacy and other clinical information related to patient’s visit.
• monitors call reminder system to reconcile with schedule

Education & other requirements:

- High school diploma or equivalent.

- Previous experience in a Call Center or customer service role is preferred.

- Proficiency in data entry and computer skills.

- Excellent verbal and written communication skills in English (Spanish language skills are a plus).

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person