Call Center Representative

Title: Call Center Representative

Duration: temp-to-perm

Pay: $17.50/hr
Shifts (100% onsite):

• 1st shift: 9am – 6pm, M-F (some flexibility in start and end times)
• 2nd shift: 1pm – 9pm, M-F

***Sign-on bonus***

• $500 sign-on bonus at 4 months, $500 retention bonus at 8 months

Responsibilities:

• Answer a high volume of calls from patients and give a high level of customer service while maintaining a satisfactory response rate according to company standards.
• Retrieve voice messages from mailbox and return patient calls within 24 hours; research inquiry if needed.
• Respond to patient requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person.
• Provide patients with their claim balance as requested.

Required Skills:

• High School Diploma, or equivalent required.
• Excellent communication, data entry and customer service skills required.
• 6+ months of high-volume Call Center experience preferred (not required).
• Bilingual (English/Spanish) preferred (not required).
• Previous experience with medical billing and codes preferred (not required)