Call Center Representative

Position Purpose: Wesley Health Care Centers, JWCH Institute is looking for experienced and dynamic Call Center Representative candidates for its corporate Call Center. The ideal candidate will have previous experience working in a high volume Call Center, answering between 80 -100 calls daily, and be comfortable speaking with diverse patient populations. The Call Center Representative will pre-register patients, schedules appointments, calls patients to remind them of appointments, and refer callers, as appropriate, to outside agencies. Professional, efficient, and courteous Call Center Representative candidates are encouraged to apply.

Requirements: Requirements:

1. Experience in a Call Center or a front office setting.
2. Excellent customer service skills.
3. Ability to multi-task in a fast pace environment and work in a team environment to meet goals
4. Very strong verbal communication skills.
5. Pleasant voice manners.
6. Ability to relate and communicate well with a diverse patient population.
7. Types at least 40 wpm.
8. High School diploma or GED required.
9. Bilingual (Spanish/English), bicultural required.

*JWCH requires employees to be vaccinated against the Covid-19 virus with exceptions only as required by law (i.e. medical or religion).

Employee Benefits: JWCH Institute, Inc., offers competitive salaries for all positions. Full-time employees working at least 30 hours per week are eligible for medical, dental, vision, and life insurance. Full Time Employees are also provided a monthly allowance which can be used towards insurance premiums. The agency offers vacation, sick leave, 11 paid holidays, jury duty pay, direct deposit, credit union access, and an Employee Assistance Program. In addition JWCH offers a 401(k) Profit Sharing plan to employees who work a minimum of 1,000 hours per fiscal year.

Wesley Health Care Centers is an Equal Opportunity Employer